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Important KPIs and Marketing Metrics You Need to Be Tracking

Important KPIs and Marketing Metrics You Need to Be Tracking. marketing efforts & key performance indicators (KPIs) to monitor all relevant factors in each campaign. It will help you determine which strategies proved to be successful.

Published

4 years ago

July 13, 2019

TwinzTech

There will always be a bit of uncertainty in every marketing campaign since you can’t predict how customers will react. But what you can do is use marketing efforts and key performance indicators (KPIs) to monitor all relevant factors in each campaign. It will help you determine which strategies proved to be successful, and which did not. The following KPIs and metrics are vital for measuring your success.

Table of Contents

1. Conversion rate

Boosting sales is the most significant and almost entire purpose of a marketing campaign. Converting leads into customers has to be your primary goal. Otherwise, you won’t have any success in your business. Even though sales are always the highest priority, conversion doesn’t always necessarily mean sales. It also includes different activities such as account creation, email subscriptions, etc.

In the end, the conversion rate will help you analyze your marketing efforts when you promote a service or product. If you don’t have many conversions, you’ll know that you have to fix some issues. On the other hand, if you develop constant, good conversions, it means that your marketing efforts are paying off.

2. Calculate inbound marketing ROI

You have to analyze your monthly and annual performance, and one of the most excellent tools to calculate it is inbound marketing return on investment. Every business has multiple marketing activities, but some of them don’t return your money in the end. Therefore, track all your movements throughout the year and let ROI determine the future of each of these activities.

Not only that, you don’t want to lose more money on ineffective actions, but you also need to set up strategies for the next year. And the only way to know how to decide which tactics to keep and which ones to get rid of is to calculate inbound marketing ROI.

3. Website Traffic

It is impossible to run a business nowadays without an excellent website. It is essential for your advertising efforts as well as sales. Before any of your potential customers decide to buy your product or service, they will come and check your website first. It will happen every time. Therefore, your website traffic is an insanely important metric.

You will know precisely how many consumers reach your site, and also, you’ll be able to determine the source of your traffic. There are multiple ways of driving leads to your website – social media channels, Google ads, etc. That way, you will find out how big your organic and paid reach are.

4. Social media and mobile traffic

The social media traffic is vital for every marketing campaign. To be able to measure it, you have to include the following metrics – the number of lead and customer conversions and the percentage of traffic on each channel. Usually, it is best to focus on the most popular platforms, such as Facebook, Instagram, and Twitter.

Also, mobile traffic is hugely significant in modern business. Not only do you have to pay attention to conversion and bounce rates from mobile devices, but you can also get customer feedback through SMS surveys. Almost all of your customers have their smartphones in their pockets, and it is not that hard for them to dedicate two minutes of their time to answer a few questions.

5. Retention rates

Generating new customers and retaining old ones are two crucial factors for every successful marketing campaign. A loyal customer base is essential for business success and profitability. In most cases, the new customer will purchase one or two products in the beginning only to check them out. On the other hand, a repeat customer will spend a lot more money when he comes back to your website because he was already satisfied with a previous purchase.

Therefore, setting up customer retention KPIs is vital for measuring the success of your marketing efforts and sales. If the results are not as good as you wanted, try to do everything you can to fix issues and improve the retention rate. You can also get the information from the customer’s feedback and see if they have addressed any problems.

Remember, each marketing campaign is unique, and to be successful, it has to be tracked. Only that way will you be able to analyze the results and not repeat the same mistakes.

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Business

What is a Customer Data Platform?

Published

2 months ago

January 27, 2023

TwinzTech

A customer Data Platform (CDP) is a new approach to centralizing your business’s promotional and sales information. Learn how companies use CDP to get ahead of the competition and effectively address their clients.

Table of Contents

1. Understanding a Customer Data Platform

A customer data platform stores and organizes customer information in one place, making it accessible to various customer care, sales, and marketing departments. The software can do its functions because it compiles information from multiple channels, such as your company’s social media profiles, website statistics, and live chat sessions.

You may best analyze your consumer’s needs and produce more targeted marketing campaigns with a customer data platform. Your marketing and sales activities will be more efficient, saving you time and resources. The advertising, sales and other teams that you manage will be able to make more informed decisions with the help of detailed prospective customers.

2. Reasons Why Businesses Should Implement a Customer Data Platform

A customer data platform is essential for modern businesses for many reasons.

The Elimination of Third-Party Cookies

Given the development of privacy rules and the shifting security expectations of consumers, marketing methods dependent on cookies set by third parties are becoming more unsustainable.

First-party consumer data, collected directly from your clientele, is the new gold standard. You may better serve your clients’ individual needs by creating a unified database of their information and using that information to send them tailored messages. By adjusting to the world of first-party cookies, your digital advertising will be able to draw on a far richer pool of data, including consumer interactions, choices, and transactions.

Development of Comprehensive Channels of Interaction

Advertising platforms like Google Ads and social media are becoming more popular among businesses. Direct mail campaigns are one kind of marketing communication, sales call to prospective clients, and in-person visits from clients. Whatever channel your consumers choose to engage with your company, it’s essential to provide them with a smooth, customized experience.

Omni-channel success begins with a detailed consumer profile fed by a customer data platform. If you do not have the proper marketing software, your clients may have a poor experience with you on several platforms. That is an issue since clients who are unclear on what they want cannot make a purchase.

Adopting a More Personalized Approach to Advertising is The Norm Now

Marketing Messages that are universally sent to all customers, both present and prospective, are no longer appropriate. Consider the impact of brand loyalty on advertising, for instance. One customer’s connection with your business is not the same as another’s, even if they have made many purchases from you.

With marketing technology, particularly a customer data platform, it is now feasible to personalize marketing communications in response to individual customers’ actions. The most excellent way to learn what a consumer wants is to tailor your marketing to their purchases, purchasing habits, and associated activities.

Upgrades That Will Help Your Business Thrive

3. Benefits of Customer Data Platform

Track the Most Productive Advertising Avenues

Knowing who you are selling to enables you to focus on the most effective methods of communication. Their use patterns may help you determine the best places to advertise to them, increasing your chances of success.

Make Better Products and Services Available

Understanding your clientele has applications beyond advertising and sales. Customers’ pain concerns are a goldmine of information for developing fresh offerings that appeal to your target market.

Upgrades Your Advertising Language

With a deeper understanding of your target demographic, you can craft more persuasive marketing communications. Knowing your potential market’s language, pain points desired solutions, and previous purchases allow you to communicate with them more effectively.

Accumulate All of Your Client Information in One Centralized Database

There are many different places where data on your customers may be found. A customer data platform consolidates data from several sources into a centralized repository, giving you a complete view of your clientele in one convenient location. There is no need to go between applications to compile data on your clientele.

4. Final Verdict

Consolidating real-time data sources, linking them to a customer profile, and making them instantly deployable in a campaign gives a CDP a great chance of winning over your present marketing team members. As the pace of your campaigns increases on a global scale, you may find yourself in the advantageous situation of improving the degree of customization and targeted advertising. This aligns with a decline in time spent on data cleansing and making ads.