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5 Best Ways To Market Your Local Franchise Business

This article will introduce you to five best ways to market a local franchise business. Local franchise business playing an important role in the country’s economic development.

Published

4 years ago

January 23, 2019

TwinzTech

When you have a franchise business, you are a part of a larger network of similar businesses, yet at the same time, you are located in a certain area with unique characteristics. This makes a franchise a unique business: global, national or regional, yet local at the same time.

To market the business successfully, you want to use all the advantages that you have. This article will introduce you to five ways to market a local franchise.

Table of Contents

1. Use the power of association

Typically, a franchise business has a proven business model, systems, and processes, and has been around for some time. You want to use all of this in your advertising. Point out how long the company has been in business, how many happy customers it has, and whatever other benefits and values it brings to the marketplace.

All of these are elements that non-franchise businesses in your area will most likely not have. Many franchises sponsor national and regional sports events and this allows you to talk to fans in a way that businesses with one location simply can’t use.

2. Use the power of local

At the same time, a franchise is located in a local area and you should be using this fact, too. You can create joint ventures with other local businesses and become an expert in your field, no matter what the field is.

For example, if you have a coffee franchise, you can run a survey of the residents about their favorite coffee flavors in the summer versus the winter and get free publicity by talking about the coffee tastes of people who live in your geographic area.

You can also use your brick-and-mortar location as a hub for your customers. If you have a lot of parents with kids as clients, you can organize events for parents and kids.

Last but not least, it is critical not to overlook your local online presence. To promote your franchise locally, it’s important to use all the benefits that digital marketing provides. To ensure that your franchise has successful local marketing campaigns, make sure that the franchise CMO uses solutions such as franchise marketing software to overcome all of the challenges of local advertising.

3. Build a list of customers and prospects

Your company will likely be running its marketing campaigns, but the issue with these campaigns is that the company simply has to create campaigns that will work for all the franchises, which means that the campaigns by definition will be generic.

You run the business in your area and this gives you unique insights into your customers and their preferences. For this reason, one of the best things you can do is build a list of your customers and your prospects and market to them directly.

Local Business Franchise

To get started building a list, you need to create an attractive offer that you will give to your customers when they provide you with their information. Other franchise owners may have tried such offers and know what works and what doesn’t.

Ideally, you would like to have as much information about your customers as possible, including email addresses, phone numbers, and physical addresses. Having this information would allow you to market to prospects in several ways, including email blasts, direct mail, and ringless voicemails.

4. Follow up

As a company that combines the power of local and regional or national, you have a lot of opportunities to follow up with unique interesting content and offers.

You can talk about what is going on in your area locally, yet at the same time, you can tie your name to the big names that your franchise works with.

You may think that the connection between you, and, say, a national league that your franchise is sponsoring, is far-fetched, but you need to remember that your customers will not be comparing you to someone close to the league or team.

They will be comparing your connection to their own and it is most likely that your connection is much stronger and more real than theirs.

5. Use marketing methods that your competitors are not using

Today, there are lots and lots of marketing methods that a business can use to promote its products and services. There is search engine optimization (SEO), paid search ads, Facebook ads, Facebook pages, Yelp, Google Reviews, GMB reviews, LinkedIn, direct mail, TV, radio, and much more.

Do not try and use anything and everything. Be strategic about what methods you use to market your services. While it may seem that a new website or online platform is coming into existence every day, the phone can still be an effective marketing tool.

One of the somewhat new technologies that you can use to market using phones is called ringless voicemail. The technology leaves voice messages without making calls directly, which means that it doesn’t annoy customers. This is one of the reasons that ringless voicemail is not the same as telemarketing.

With ringless voicemail, you can notify your customers about upcoming appointments, events, and special promotions. You can also drive prospects and customers to a website, ask them to call you back, or put them through an Interactive voice response (IVR) to make them qualify themselves.

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6. 16 Best SEO Practices For Web Developers & Search Marketers

Business

How To Create A Seamless Checkout Experience

Ultimately, a seamless and positive checkout experience can boost customer satisfaction and create a stronger association with your brand.

Published

6 days ago

May 30, 2023

TwinzTech

How To Create A Seamless Checkout Experience

The checkout process is an integral part of the customer journey, significantly influencing purchasing decisions. An ideally designed checkout page can streamline the buying experience, leading to an increase in conversion rates.

Moreover, a well-organized, intuitive checkout experience can motivate customers to complete their transactions, enhancing the abandoned cart recovery rate. Ultimately, a seamless and positive checkout experience can boost customer satisfaction and create a stronger association with your brand.

This connection often translates into repeat purchases and invaluable word-of-mouth referrals from satisfied customers. If these are your business goals, then read on for five excellent ways to create a seamless checkout experience.

Table of Contents

1. Provide More Payment Options

Diversifying payment options is critical to facilitating a smooth and flexible customer checkout process. By accommodating various payment methods, you cater to various customer preferences. Traditional credit and debit card payments, digital wallets, bank transfers, and even options like cash on delivery should be considered.

It’s important to understand that payment preferences can vary significantly depending on your target audience and their geographical location. For example, customers from different regions may prefer specific local payment methods. By offering these options, you demonstrate respect and understanding of your customer’s needs and preferences, which can significantly boost your conversion rates.

Lastly, remember that security is a paramount concern regarding online transactions. Ensure all your payment options are secured and trusted to prevent potential data breaches or ecommerce fraud. Transparency about security measures can build customer trust and encourage more transactions.

2. Ensure Your Checkout Page Is Mobile-Friendly

With the rapid rise in mobile device usage, ensuring that your checkout page is mobile-friendly is more important than ever. Users should be able to navigate your checkout page easily, fill in their details, and complete the purchase without experiencing any glitches or frustrations, regardless of their device.

A mobile-friendly checkout page is not just about compatibility but also about design. The design must be intuitive, with clear calls to action and minimal input fields. Moreover, the text and buttons should be sufficiently large to facilitate easy touch interactions.

Testing is vital in ensuring mobile friendliness. Regularly test your checkout process on different devices and browsers to spot any issues. Remember, a smooth mobile checkout experience can increase conversions and customer satisfaction.

3. Allow Guest Checkout

While it’s beneficial for businesses to have customers create accounts for future marketing and retargeting, it’s important to respect the customer’s choice. Mandatory account creation can deter customers, causing them to abandon their carts and reducing your conversion rates.

Offering a guest checkout option can enhance the user experience by speeding up the checkout process. It caters to customers in a hurry or those who don’t want to commit to an account. While you can still encourage account creation by highlighting its benefits, the choice should ultimately be left to the customer.

Provide More Payment Options - Seamless Checkout Experience

Remember, the aim is to reduce barriers to purchase. A simple and straightforward guest checkout process can significantly improve your conversion rates and customer satisfaction, even if it means potentially missing out on gathering some customer data.

4. Create A One-Page Checkout Page

A one-page checkout design is a strategy that can streamline your checkout process by minimizing the number of steps needed to complete a purchase. This approach reduces the likelihood of customers abandoning their carts due to a complicated or lengthy checkout process.

A one-page checkout page should include essential fields such as billing and shipping information, payment methods, and an order summary. This page should be designed with simplicity and user-friendliness in mind. Also, use auto-fill features where possible to speed up the process.

Bear in mind that this strategy doesn’t suit every business. For example, businesses with a large number of stock-keeping units or complex shipping rules might need more pages for a comprehensive checkout process. However, if a one-page checkout fits your business model, it can significantly improve the user experience and conversion rates.

5. Utilize “Buy Now” Buttons

‘Buy Now’ buttons can greatly enhance the user experience by offering a quick and straightforward way to make a purchase. These buttons allow customers to bypass the traditional shopping cart route, facilitating an immediate checkout process.

When implementing the ‘Buy Now’ buttons, ensure they are placed strategically. They should be easily visible, usually close to the product details. Additionally, their design should be compelling and consistent with your brand identity to attract customers’ attention.

However, while the ‘Buy Now’ buttons can accelerate checkout, they should be used thoughtfully. For some customers, particularly those intending to buy multiple items, the traditional cart process might still be preferable. Therefore, ensure you offer both options to cater to different shopping styles.

Also, be aware that the ‘Buy Now’ buttons require a robust system in the background to ensure a seamless and secure immediate transaction. Balancing convenience and security is the key to the effective utilization of the ‘Buy Now’ buttons.

Conclusion

Optimizing the checkout process is integral to boosting conversion rates and customer satisfaction. Diverse payment options, a mobile-friendly design, guest checkout options, and streamlined processes such as a one-page checkout or ‘Buy Now’ buttons all contribute to a user-friendly buying experience.

Remember that it’s crucial to balance customer convenience with robust security measures and to cater to varying customer preferences. When implemented effectively, these strategies can significantly improve your business’s performance and customer retention.