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5 Ways to Provide Excellent Social Media Customer Service

5 Ways to Provide Excellent Social Media Customer Service. The fact that you are able to communicate directly and more easily to your customers is definitely something that helps both of you.

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Social Media Customer Service

Don’t you wish you could go back in time, to the “good ol’ days” without these pesky social networks? In most cases, probably not. These platforms have become such a part of our daily lives that it is almost impossible to function without them, especially if you are running any kind of business. Being “social media savvy” is pretty much the basic tier of business these days, and your customers will expect you to be available and listening at any point.

Not a nightmare, but a blessing

The fact that you are able to communicate directly and more easily to your customers is definitely something that helps both of you. It is a fact that most Americans find customer service much better than it used to be just a few years ago. And this is a testament to the speed at which the customer is able to reach a business, as well as the public nature of social networks. Every business should be ready to react if they see their name tagged dragged through the mud on Facebook or Twitter. Be forthcoming and attempt to solve the problem as soon as possible and you will score points with the customer, but also receive free marketing.

Earn more with the power of social networks

It is not only the marketing side that brings you points in this game of tags. Recent research has shown that your customer’s loyalty rises if you interact with them on social networks. Not only that, but those who engage with a company (and especially those who receive aid after complaining about a problem) are more likely to spend more money. We are talking of 20 to 40 percent more than average. And having in mind that more than 60% of those connected to the Internet in the US are using social media daily, businesses have zero choice on whether they want to provide customer care on all of the platforms.

Be in charge of your social media feeds

Trying to stay on top of things in today’s world of communication can often seem overwhelming. Social media burn-out is a real thing that affects a lot of people, regardless of the business they are in. However, it is important to always be aware of issues that are raised or be on the lookout for mentions, tagged or not. You would do well to use some sort of media monitoring tool. Not only will you be able to focus your efforts through the smart use of analytic dashboards, but you will be able to keep on top of things by creating alerts and notifications that suit your needs directly.

social media feeds

Provide help at the epicenter

As we have already seen, customers are indeed more inclined to look for information or to complain on social networks. However, they will expect your timely reaction as well and they will expect it at the social network that they contacted you on, not via the “default” Facebook or e-mail. Even if you address the complaint on a different platform, your apparent “lack” of response on the social network where the question/complaint was placed will grant you some negative points with your followers. In order to avoid this, make sure your answers are public and polite. Do whatever you can for the customer on the platform of their choice and you will receive even more positive feedback.

Be present at the forefront of new media

If one thing is true for social media, it’s that they are constantly in a state of flux. Yes, some staples are there for what seems to be a very long haul. We can expect for Facebook and Twitter to be around for decades, at this rate. However, newer platforms such as Instagram or Snapchat have long outgrown their expected lifecycle, especially as a younger audience takes to “cooler” social media, trying to avoid their parents (and grandparents!).

New social networks keep coming and it is up to you to filter them out and see which ones fit your business ideas. Once you do – do not hesitate. Plunge right in and use the unique features of your new platform. One thing is certain – you never know which one of them is the next one destined for success. And that is where you want to be.

Helpful Resources:

1. 16 Best (free) AMP – (Accelerated Mobile Pages) WordPress Plugins in [2019]

2. 16 Best Free SEO WordPress plugins for your Blogs & websites in [2019]

3. 16 Most Important On-Page SEO Factors To Boost Your Ranking Faster in Google [2019]

4. SEO in 2019 [Tactics That Work] & How To Learn SEO in 2019 Hustle-Free

5. What is On-Site (On-Page) and Off-Site (Off-Page) SEO?

6. 5 Successful SEO Link Building Strategies

7. Top 5 SEO Audit Tools You Should Use For Technical Analysis

8. How Can You Improve The Web Ranking For Your Website?

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Business

How to improve your financial situation quickly

If you are unhappy with your finances, you will discover in this article effective tips to bring more money into your bank account

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Three things to consider before introducing remote working

If you are unhappy with your financial situation, you will discover through this article some effective tips to bring more money into your bank account at the end of the month. Apply all of these tips, and the first results will show very soon.

1. Think about saving at all times

It is important to set an amount aside each month or even each week. You don’t have to regularly save a large amount of money at the end of the month.

All you ought to do is set an amount that you can save without drastically affecting your lifestyle.

Every little step counts. There is no need to sacrifice yourself to improve your financial situation. Even if this amount initially seems small to you, when all of its payments are accumulated later, you will have a substantial amount.

But you have to have some regularity in this process. So if you set an amount to save each month or each week, it’s important to stick to it and stick to it.

2. Set a budget

To know how to improve your financial situation, apart from saving we also have the budget. Indeed, many people mistakenly think that they can manage their expenses very well.

And even for some people, all the expenses they make are justified and have a good reason for being.

But if you take the trouble to sit down and analyze all of your expenses, you will notice that not all of them are justifiable. And that’s where the budget will help you.

By having a defined budget, you will immediately know which expenses to eliminate. And you should also know that the funding will help you better control all your costs.

3. Learn about personal finance

Despite all the theories learned in school, few people understand how to manage their finances. So it is only natural that the latter regularly find themselves in critical financial situations.

It would help if you then learned to manage your finances daily. You can use books that talk about finance, wise investment and many more.

Emergence of Self-Learning Mobile Apps

4. The web is your friend!

Many people don’t necessarily think about it. But know that with the Internet you can improve your financial situation too. There are so many free educational materials online for trading and investment. Your Forex broker could be your best partner in learning the ropes of investing while offering demo trading with no need to spare any money.

5. Save money on your purchases.

If you are looking for another solution to improve your financial situation, consider changing your shopping habits.

When you buy a second-hand product, you save a lot of money. And while some people think you have to buy new products, it’s also important to know that you can get really good deals in the used product category.

All used products are not necessarily damaged and nonfunctional products. On the other hand, the fact that these are second-hand products will save you several hundred euros on their purchase prices.

So the next time you want to spend on a product, you should first search the category of the used item.

6. Eliminate all unnecessary expenses

If you look into the expenses you make, you will see subscriptions that are not useful to you at all. The same goes for fitness cards. You pay off but don’t go to the gym at all.

If you can’t remember all of these, you can look at your bank statement. It’s that easy. You will then see all the fees deducted at the end of each month, and thus, you will be able to eliminate what you no longer want more easily.

So if you want to clean up your finances and especially know how to improve your financial situation, you must eliminate all unnecessary expenses as quickly as possible. Immediately you will start adding earnings to your account.

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