Business
Virtual Call Center Software – A Complete Guide
Virtual call center software is making high waves in the call center industry. It is winning the hearts of a lot of businesses with each passing day.

Virtual call center software is making high waves in the call center industry. Whether it is a low-cost set-up or human-free service delivery, it is winning the hearts of a lot of businesses with each passing day.
Using VoIP enables a business to work from anywhere. Rather than using a particular office ecosystem, your agents can work from any third-party location. This third-party location can be anything depending upon the need of the hour. Despite operating from dispersed locations, a virtual call center works as a cohesive unit and keeps things/operations organized and sorted. All the business data is stored in a centralized place.
All these benefits are admittedly hard to ignore. That is why Amazon has also started using virtual call center software for its global business and got succeeded in reducing overhead costs while delivering par-excellence customer service.
If you are still confused about its viability, here are some of the critical information to have better clarity.
Table of Contents
1. Virtual Call Center v/s On-site Call Center
This is a highly debatable question. But, we might help you to have a clear picture of the below-mentioned points.
2. Which costs how much?
On-site call center comes with high real-estate costs, more significant overheads, and hefty calling charges. If we observe, setting up an on-site call center in a B-grade city might exert a whopping $2.440 per person financial burden, which is way too high to handle for start-ups.
Apart from set-up, it demands investments in maintenance as well. Not to forget the high calling charges, if you are using the PSTN-based telephony for your on-site call center. All these expenses make the on-site call center a costly and time-consuming affair.
On the other hand, using virtual numbers and cloud-based call center software helps you eliminate all these expenses and allows you to be plug-and-play ready without downsizing.
3. Which helps in global expansion?
Going global is a pricey yet crucial trend that every growing business should adapt to stay relevant in today’s competitive world. Doing this is a bed of roses with an on-site call center as you have owned a physical office in every operative foreign land. This process is both expensive and time-consuming.
You need not burn cash and time for going global if you are using a virtual number. You can use it from anywhere on any device as long as you have a stable internet connection.
4. Can you set up a virtual chatbot with it?
Though most of the virtual agents are humans only, technology is sending them to the backseat by setting up AI-powered chatbots. Most of the virtual numbers are using chatbots as their virtual call center agents. IVR or Interactive Voice Response is making this possible. With the help of this feature, your computer chats with customers via voice and assists them, while the keypad takes input from the user.
This type of 100% human-free customer assistance enables a business to work even when there is a crunch of team members.
5. Things to keep in mind while setting-up virtual call center
There is no second opinion that virtual call center software is a boon for today’s call center industry. However, specific vital points should be kept in your mind while taking it on board if you want to have hassle-free operations and a streamlined workflow.
6. Make sure to implement stringent remote working policies.
As you will not be able to monitor the functionality of your virtual agents around the clock, implementing stringent remote working policies is what you need to ensure quality and timely work. Make sure that each virtual agent is completing its minimum working hours and attending to the average number of calls before they sign off for the day.
Though many leading US phone number comes with various in-built performance monitoring tools, you must understand the need for timely completion of tasks that are assigned to your remote employees. For this, keep checking the reports being generated through these tools.
7. Pick the one which comes with greater flexibility and integration.
When you are choosing the business phone system for your virtual call center, choosing a flexible one is the best choice. With great flexibility, you are free to expand the existing call center software with growing business needs.
Alongside this, you should also keep in mind that the chosen one should have great in-built CRM integrations to make operations sorted from ground level and handle all the business aspects from a centralized place.
As your virtual agents will be working from scattered locations, in-built integration helps them to collect whatever information is required without leaving their seats.
8. Check the POP location of the service provider.
When you are setting up a call center, you should never overlook the call quality. As all the actions in a virtual call center ecosystem will be taking place over the internet, you should make sure that your service provider should have proper POP or point of presence in more than one continent.
The closer you will be to the POP of your service provider, the better will be the voice quality. So, don’t hesitate to inquire about it beforehand.
We think that by now, all your doubts and queries about virtual call center software must be clear. So, make a move and shift to the cloud.
Helpful Resources:
1. Why is Cybersecurity Important For Enterprises?
2. 5 Website Security Tips Every Employee Should Know
3. Get VPS Hosting For Your Websites For Better Results
4. Top Ten Blockchain Applications That Are Transforming Industries
5. 6 Best Wireless Security Cameras You Can Get
6. How to Protect WebSites Against Attackers or Hackers by using “X-Security Headers”
Business
5 Mistakes To Avoid If You Are Going To Self-publish Your Book
To help you address any potential questions you may have, we’ve put together a list of 5 mistakes to avoid if you’re going to self-publish your book.

Self-publishing your book essentially means being your own editor, designer, proofreader, and marketer, not to mention the fact that you also have to write your book. There are many tasks and it will be the first time you face any of them.
For many first-time authors, this process can seem a little overwhelming. After all, how can you be sure you’re on the right track to making your book a success? To help you address any potential questions you may have, we’ve put together a list of 5 mistakes to avoid if you’re going to self-publish your book.
Table of Contents
1. “What matters is the inside”
Well, you’re not wrong. Content is king, and it will be what determines the long-term success of your book. However, we often see that authors who make this their mantra end up severely neglecting the more superficial but vitally important elements such as book writing service, formatting, and well-written descriptions. The irony is that if you don’t put effort into the outside of your book, people will never see the inside. It’s really a bit like going on a date, what’s important is the inside, but you have to fix the outside so that people are curious about the important things.
You may not have all the necessary skills in your pipeline, but it is definitely possible to self-publish a professional-quality book (both in terms of content and exterior) without necessarily having any experience. We’ll tell you more throughout this article, and of course, you can always browse our Help Center and blog for more tips, tricks, and guides for self-publishing your book.
2. Ignore criticism and/or comments
One of the best things about self-publishing your book is that you have the freedom to write about topics that tend not to have been explored in mainstream literature. Many publishers do not dare to touch on these topics for fear of not getting a return on investment or because they are niche genres with few but very passionate fans. This can sometimes lead authors to be a little overprotective of their ideas and dismiss any criticism or comments, constructive or otherwise, usually to the detriment of the final product.
Don’t get us wrong here: we’re not saying you should sell out or compromise your creative identity. If you’re not happy with the book, there’s no point in writing it in the first place. However, self-publishing also means self-publishing (for the most part), and that requires a certain objective perspective. That’s why we always recommend that at least two people you trust to read and comment on your work before publishing it.
This is especially true if you want to sell your books once you’ve published them. Getting a couple of people to read and review your book before publication can help eliminate some of the errors you may have missed, plot holes, or undesirable story elements.
3. “My target audience is everyone”
We hear this a lot. There seems to be some widespread misunderstanding about the topic of the target audience, what it is for, and why it is important.
First, let’s eliminate the most common misconception: having a target audience does not mean that said audience is the only one who will buy your book. If you define your target audience as young adults between the ages of 15 and 20, it doesn’t mean you’re actively discouraging people outside that age range from buying your book.
All it means is that you are adapting your writing, your themes, and the aesthetics of your book to make it more appealing to your chosen demographic. It is to ensure thematic focus and aesthetic coherence in your work. This is important because it gives your book its identity.
4. Thinking that you don’t need marketing to self-publish your book
Marketing is usually one of the topics that authors who are going to self-publish their book have the most problems with. After all, most writers don’t want to become authors for the love of marketing. However, it is one of the essential components to the success of a self-published author.
Unfortunately, we often see writers who only make a token effort to promote their books, or worse, ignore it completely and think that interested readers will find it. While that may be the case for some of them, the vast majority of your potential readers won’t be able to find your book amid all the noise on the Internet these days. Plus, even if interested readers found your book on their own, do you really want to waste the opportunity to sell hundreds of copies with a well-designed marketing campaign?
If you don’t know anything about book marketing, we suggest you check out our guide on how to promote your book. We also have an article on our blog memoir ghostwriting services dedicated to book marketing on social media that you might also be interested in.
Don’t waste time and start promoting your book before its publication! Do some research on your target audience and choose communication channels accordingly. There are several different approaches you can take depending on the context, but the three articles mentioned above will help you get off on the right foot.
5. Assume that people don’t like your book
Sometimes, even if you have put all your soul and love into self-publishing your book, the sales of your works may not go as fast as you expected. Many writers mistakenly interpret this slow start as an indication that their book is a failure, universally hated by everyone, and then give up on writing.
It’s a shame when this happens because most of the time it takes very little to see almost instant improvements in sales numbers. So don’t give up! We are here to tell you that this is perfectly normal and that you should not feel defeated by it. Your book, in all likelihood, is not the problem here. Instead, the problem is often that people simply don’t know your book exists. If you read the previous points we covered in this article, you should already have a pretty good idea of what may have happened and what you can do to fix it.
Usually, the answer is that you need to spend more time and effort on marketing. However, it might be worth asking more people to give you feedback on your book, both in terms of the content and the cover, to see if there is anything you can change to make it more appealing to a wider audience. However, it’s not going to happen overnight, so don’t be discouraged by a slow start. Keep up the good work and spread the word!
-
Instagram3 years ago
Buy IG likes and buy organic Instagram followers: where to buy them and how?
-
Instagram3 years ago
100% Genuine Instagram Followers & Likes with Guaranteed Tool
-
Business4 years ago
7 Must Have Digital Marketing Tools For Your Small Businesses
-
Instagram3 years ago
Instagram Followers And Likes – Online Social Media Platform