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Virtual Call Center Software – A Complete Guide

Virtual call center software is making high waves in the call center industry. It is winning the hearts of a lot of businesses with each passing day.

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Virtual Call Center Software Complete Guide

Virtual call center software is making high waves in the call center industry. Whether it is a low-cost set-up or human-free service delivery, it is winning the hearts of a lot of businesses with each passing day.

Using VoIP enables a business to work from anywhere. Rather than using a particular office ecosystem, your agents can work from any third-party location. This third-party location can be anything depending upon the need of the hour. Despite operating from dispersed locations, a virtual call center works as a cohesive unit and keeps things/operations organized and sorted. All the business data is stored in a centralized place.

All these benefits are admittedly hard to ignore. That is why Amazon has also started using a virtual call center software for its global business and got succeeded in reducing overhead costs while delivering par excellence customer service.

If you are still confused about its viability, here are some of the critical information to have better clarity.

1. Virtual Call Center v/s On-site Call Center: Which is the winner and why?

This is a highly debatable question. But, we might help you to have a clear picture of the below-mentioned points.

2. Which costs how much?

On-site call center comes with high real-estate costs, more significant overheads, and hefty calling charges. If we observe, setting up an on-site call center in a B-grade city might exert a whopping $2.440 per person financial burden, which is way too high to handle for start-ups.

Apart from set-up, it demands investments in maintenance as well. Not to forget the high calling charges, if you are using the PSTN-based telephony for your on-site call center. All these expenses make the on-site call center a costly and time-consuming affair.

On the other hand, using virtual numbers and cloud-based call center software helps you eliminate all these expenses and allows you to be plug-and-play ready without downsizing.

Virtual Call Center Software

3. Which helps in the global expansion?

Going global is a pricey yet crucial trend that every growing business should adapt to stay relevant in today’s competitive world. Doing this is a bed of roses with an on-site call center as you have owned a physical office in every operative foreign land. This process is both expensive and time-consuming.

You need not burn cash and time for going global if you are using a virtual number. You can use it from anywhere on any device as long as you have a stable internet connection.

4. Can you set up a virtual chatbot with it?

Though most of the virtual agents are humans only, technology is sending them to the backseat by setting up AI-powered chatbots. Most of the virtual numbers are using chatbots as their virtual call center agents. IVR or Interactive Voice Response is making this possible. With the help of this feature, your computer chats with customers via voice and assists them, while the keypad takes input from the user.

This type of 100% human-free customer assistance enables a business to work even when there is a crunch of team members.

5. Things to keep in mind while setting-up virtual call center

There is no second opinion that virtual call center software is a boon for today’s call center industry. However, specific vital points should be kept in your mind while taking it on board if you want to have hassle-free operations and a streamlined workflow.

6. Make sure to implement stringent remote working policies.

As you will not be able to monitor the functionality of your virtual agents around the clock, implementing stringent remote working policies is what you need to ensure quality and timely work. Make sure that each virtual agent is completing its minimum working hours and attending the average number of calls before they sign off for the day.

virtual chatbot

Though many leading US phone number comes with various in-built performance monitoring tools, you must understand the need for timely completion of tasks that are assigned to your remote employees. For this, keep checking the reports being generated through these tools.

7. Pick the one which comes with greater flexibility and integration.

When you are choosing the business phone system for your virtual call center, choosing a flexible one is the best choice. With great flexibility, you are free to expand the existing call center software with growing business needs.

Alongside this, you should also keep in mind that the chosen one should have great in-built CRM integrations to make operations sorted from ground level and handle all the business aspects from a centralized place.

As your virtual agents will be working from scattered locations, in-built integration helps them to collect whatever information is required without leaving their seats.

8. Check the POP location of the service provider.

When you are setting up a call center, you should never overlook the call quality. As all the actions in a virtual call center ecosystem will be taking place over the internet, you should make sure that your service provider should have proper POP or point of presence in more than one continent.

The closer you will be to the POP of your service provider, the better will be the voice quality. So, don’t hesitate to inquire about it beforehand.

We think that by now, all your doubts and queries about virtual call center software must be clear. So, make a move and shift to the cloud.

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4 SaaS Link Building Tips For Beginners

In reality, link-building is a tough process, especially in the SaaS context. Why? Backlinks for SaaS websites are difficult to come by, and with the rise of new SaaS businesses, this will get more challenging.

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4 SaaS Link Building Tips For Beginners

The most effective techniques to promote your software as a service (SaaS) business and increase organic traffic to your website are content marketing and search engine optimization (SEO).

Note that improving your SEO rankings entails acquiring more high-quality backlinks. Thus, it’s essential to increase the number of backlinks to your SaaS business’s website from authoritative, high-quality websites in order to boost its search engine optimization performance.

In reality, link-building is a tough process, especially in the SaaS context. Why? Backlinks for SaaS websites are difficult to come by, and with the rise of new SaaS businesses, this will get more challenging. Therefore, building links the right way is the key, and you can find out how to plan your own link-building strategy from https://linkflow.ai/saas-link-building/ and other helpful resources.

Link-Building Strategies For SaaS Companies

Regardless of your niche, you may need to actively develop backlinks to your SaaS business in order to get your content discovered, consumed, and, ultimately, attract new clients. Here are ways to do it.

1. Write Guest Posts

Building backlinks and establishing yourself as an authority in your field can be accomplished effectively through guest posting. When you create content that is both original and helpful, other websites may link to it.

Take the website’s domain authority into account when guest posting. It’s recommended that you start with a well-regarded website with a Domain Authority (DA) of 50 or above. In addition, it would be beneficial to search for niche-specific websites interested in your writing.

After discovering a website open to guest posts, your next step is to learn more about the site’s target audience and content before seeking content marketing managers. Also, check to see if there are any guest posting requirements for the site.

However, you should exercise caution in deciding which blogs to publish on. There’s a wide variety of authoritative websites, and the same holds true for blogs.

2. Take Advantage Of Brand Mentions

Utilize your SaaS network to its full potential and make the most of brand-mention opportunities.

Backlink mentions are an excellent approach to making use of the websites, businesses, and services that you discuss in the content you create. Utilize methods such as co-mentioning or mention-me-back to get the advantage from your network.

This is an excellent strategy to obtain backlinks with very little effort on your part.

Link-Building Strategies For SaaS Companies

3. Pitch Link Round Ups

SaaS isn’t the only industry that can benefit from link roundups, but it is one in which they excel.

A link roundup (also known as a link list) is a regularly scheduled set of external links to relevant online content, such as articles, blog posts, and other online resources. Audiences can use them to find new content to read and share. They provide a dependable method for website owners to acquire inbound links.

Creating high-quality content that follows SEO best practices is the first step to being featured on authoritative link roundups.

Content that is educational, thoroughly investigated, and supported by reliable sources has a much better chance of being included in link roundups. The odds of being featured will improve if you establish yourself as a reliable source of high-quality information.

4. Use Digital PR Tactics To Earn Backlinks

Digital public relations (PR) is one of the most effective long-term approaches to building SaaS links. Digital PR entails expanding a company’s brands using means like podcasting, webinars, and more to attract the media’s attention.

Here are some suggestions for digital PR link-building:

  • Surveys and studies
  • Trend reports
  • Podcasts, webinars, and conferences

In order to get journalists and publications to write about your material and include links to it, you need to generate linkable assets (also known as link bait) and market these to them.

Important Factors In Back Linking

There are differences in the quality of the links. However, how can you evaluate whether or not a link is of high quality?

A link’s anatomy can tell you if it’s high- or low-quality. Look at these principles:

  • Relevancy
  • Anchor Text
  • Domain Strength
  • Page Strength

Once you’ve made it to the first page of Google’s search results, you can take it a step further by analyzing the anchor texts used by your top competitors to learn which type of anchor Google prefers and then using that data to guide your own link-building efforts.

Conclusion

The success of your SEO and the development of your SaaS brand depends on your ability to create and implement a comprehensive backlink strategy.

While it’s true that link building is more challenging for SaaS companies, it’s doable with the right strategy.

If you do it well, you may create an endless supply of high-quality links that will attract new clients.

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