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The Advantages Of Adding Chat Messaging To Your App

Market research can be incredibly valuable to any app, and this is a great way to collect it. Once you add chat messaging features, you’ll have a new way to get a hold of the data that you need.

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Conversational Chatbots

There are many features you can add to your app that will increase its overall appeal. One of the most valuable features is chatted messaging functionality. With this feature, it will be easy for customers to connect with you and request support. These are a few of the reasons you should consider adding this feature.

1. Market Research Tool

While the primary goal of this feature is to provide support to customers, it can also give a lot of information. For example, you can ask customers to provide essential demographic data when they submit a problem.

Market research can be incredibly valuable to any app, and this is a great way to collect it. Once you add chat messaging features, you’ll have a new way to get a hold of the data that you need.

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2. Boost Your Sales

Adding live chat functionality to your app can be expensive, but it could lead to significant profits for you in the long run. Having CometChat Pro: chat messaging feature gives you a way to answer customer questions and solve issues, leading to more sales.

Chat messaging functionality can also increase customer confidence. When potential customers see that they can easily reach out to you if they encounter a problem, you’ll see a higher conversions rate. This functionality can be particularly useful for apps that offer a subscription or an ongoing service.

3. Strengthen Customer Loyalty

If a customer has a problem, and no one can solve that problem, they may choose to take that business elsewhere. However, if you’re able to resolve the issue and provide them with a satisfactory solution, they may see an increase in customer loyalty.

In many cases, when people stop being customers, you don’t know why, which means you won’t get a chance to correct the problem. Adding this step to your process allows customers to bring issues to you, which means you can provide solutions.

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4. Identify Potential Issues

Many customers or prospective customers are likely encountering the same issues. Until you can identify these problems, the problems will continue. Chat messaging gives customers an easy way to bring these issues to you.

You can use the information provided to you through the chat messaging functionality to correct common issues. This means that many customers won’t encounter these issues in the first place. You’ll be able to provide a better customer experience overall.

5. Faster Resolutions To Issues

You don’t necessarily need to have live chat functionality to solve problems for customers. As an example, many apps allow users to send an email if they have an issue. However, chat can provide a faster solution, which will make customers happy.

The longer a customer has to wait before finding a resolution, the more frustrated they’ll become. In this day and age, customers want near-instant solutions to issues, and this is something that live chat can give them. When you have a chat messaging, your users won’t have to wait for long.

6. Convenience For Customers

When customers can use live chat to report issues, they don’t have to waste a lot of their time on hold. They don’t have to check their email, looking for a response repeatedly. This is something that people can easily do, even when they’re managing other tasks.

Many people prefer to use chat messaging programs to report problems rather than other methods. It’s an easy way to report problems. Please don’t make your users jump through a lot of hoops when they need assistance. If you add chat messaging to your app, finding solutions to problems will be a breeze.

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7. Advantage Over Your Competitors

If you have a chat messaging, and a competing app doesn’t have this functionality, you’ll have a clear advantage. This is a feature that can make your app a lot more user-friendly. Having chat support can lead to a more positive review for your app, which can translate into more downloads.

To get an edge over your competitors, you’re going to need to offer something that they aren’t providing. Chat support is something that is wanted and appreciated by many users, which is why it’s such an excellent feature for your app to offer.

8. Increase Your Reach

Over the last five years, the percentage of customers that use live chat features has increased dramatically. More than 50% of online shoppers have used chat support in the United States at one point or another. Today, several people aren’t interested in using an app unless they offer live support.

Adding this feature to your app can significantly increase your app’s reach. If you’re not offering a feature that is important to customers, you’re limiting yourself. Likely, the demand for this feature is only going to increase in the future, which is why you shouldn’t let your app fall behind.

As you can see, there are numerous advantages to adding chat messaging to your app. This feature can be an investment. You will have to spend money upfront, but you’ll need people who can provide live support. In the long run, however, this is a feature that’s worth paying for.

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Business

Upgrades That Will Help Your Business Thrive

Once you’ve identified your goals and how to attain them, you can then grow your business in specific areas according to what you want to achieve.  The following 13 upgrades cover common areas of business that typically need developing:

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Upgrades That Will Help Your Business Thrive

Continuous improvement should be the primary goal of any business.  While it takes time and effort and some financial outlay, it’s crucial to continue growing and striving toward becoming the leader in your field.

This guide offers 13 ideas to help your business grow, increase your customer base, improve your productivity and boost your bottom line.

Start With A Solid Foundation

Before you commit to growth you should ensure your business is built on solid ground.  Here are some tips to help you begin:

Know your business – the use of tools such as benchmarking, market research and trend analysis will help you get a better picture of the factors affecting your business.

Take charge of your finances Make a commitment to understanding your daily, weekly, and monthly figures. Unless you have a dedicated accountant, you need to have a thorough understanding of your financial situation.

Prioritize your goals – identify those business goals which can be achieved relatively quickly and those which will require more time and financial investment. Make sure the goals you set are relevant and can be achieved in a realistic timeframe.

Develop a plan – once you’ve identified your goals, you will need to develop strategies to realize them and the best means of implementing those strategies.

Make your results measurable – work out how you are going to measure your results.  You may want to introduce devices such as a point system or desired percentage increase.

13 Ways To Upgrade Your Business

Once you’ve identified your goals and how to attain them, you can then grow your business in specific areas according to what you want to achieve.  The following 13 upgrades cover common areas of business that typically need developing:

Include reviews – today’s consumers place great value on the opinions of their peers when it comes to buying products. Upgrading your website to include customer reviews will help to increase sales and boost customer confidence. Be sure to include both good and bad reviews if you want to be taken seriously.

Upgrade your internet an upgrade to FTTP (fiber to the premises) now will pay big dividends for your business down the line and it doesn’t have to cost you anything.  Qualifying businesses connecting to high-speed NBN plans can enjoy a $0 upfront cost.

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Introduce automation – there is a multitude of software and applications designed to reduce labor costs and increase productivity. Many are inexpensive and can free up small business owners, allowing them to focus more on growing their core business.

Increase your social media presence – rather than just a Facebook page and a presence on Instagram and Twitter, you should look at other forms of customer interaction such as articles, sponsorship, blogs, and webinars.

Start networking – as well as an online presence, you need to get out there more and attend industry-related events such as expos and seminars.  This is, not only to network with others in your field but also to forge new contacts with like-minded businesses, with cross-promotion in mind.

Create a rewards program – think of ways to reward your existing customers to maintain their loyalty and incentivize them to buy from you again.  These could include early access to specials and exclusive offers not available to the general public.

Create an email list – email addresses of existing customers are a valuable resource you should be taking full advantage of.  Send those on your mailing list regular reminders of what you have to offer, but make sure it’s valuable content rather than what could be perceived as spam.

Ask for feedback – another valuable resource is your customers’ opinions.  Ask them what they think of your products and then use this feedback to improve your product line and customer service.

Streamline your business – identify which products aren’t selling, which employees aren’t performing and any other areas that may be holding you back.  Make changes and be ruthless on behalf of your business.

Reduce overheads – look at ways to cut costs within your business such as transitioning to a remote workforce or outsourcing business processes such as payroll, HR, and bookkeeping.

Invest in your people – good staff morale translates into good customer service. Provide your employees additional training, advancement opportunities, and a fair wage to ensure a healthy company culture.

Improve your credentials – reduce your carbon footprint, introduce sustainable processes and practice corporate responsibility in order to retain and grow your customer base.

Increase cybersecurity upgrade your cybersecurity systems to make sure you are protected from the latest threats from hackers, malware, etc.  This is particularly important if you have a remote workforce.

Roughly half of all small businesses don’t make it past their fifth year of operation, so continuous improvement needs to be a priority from day one. Adopting just a few of the measures suggested here should help keep your business on trend, competitive, and above all, profitable.

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