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Digital Transformation: 4 Key Tools That Lead to Success

Digital Transformation: 4 Key Tools That Lead to Success. Storage and Processing Tools, Collaboration and Communication Tools, CRM, CMS Tools

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Digital Transformation 4 Key Tools That Lead to Success

As digital technologies continue to reshape industry practices, an increasing number of businesses are pursuing large-scale changes to capitalize on these trends or merely retain their position in the market. This kind of digital transformation poses significant challenges because of the required volume of investment and the difficulty of applying the right tools, measurements, and practices on a company-wide scale.

More often than not, digital transformation roadmaps focus on just one of the dimensions of the digital revolution – customer relations, neglecting the reinvention of other crucial areas.

As businesses try to answer questions like how to increase engagement on Instagram or can WhatsApp Business be used on multiple devices – which they nonetheless should – it remains critical that they keep their focus on other innovative tools that have applications beyond their customer communications.

What is needed for a successful and impactful digital transformation is an overall vision that covers all relevant areas of the business. Here are the four essential tools that can support these company-wide changes and increase the odds of success.

1. Storage and Processing Tools

Emerging from the need for processing growing volumes of information and the creation of flexible and mobile workplaces, document and records management tools are transforming the efficiency and processes in the workplace.

Employees across all sectors, from frontline workers to team managers, need to have the ability to store and access data to both improve the quality of their work and relocate their time to other pressing tasks.

These types of tools have proven especially useful during the recent pandemic, as many organizations struggled to provide remote access to documents and had to find their way around physical and manual solutions.

With the increase of small functioning in general, storage solutions are indispensable for businesses that want to maintain their usual operations at all times and from anywhere without being concerned about accessibility – or even the accuracy of their manually-updated information.

2. Collaboration and Communication Tools

Good communication is a success determinant for any company, especially those looking to survive and grow during digital transformation. Physically-shared spaces no longer constrain employees, and their work is mainly enabled by digital technology.

For these reasons, streamlining the sharing and management of information can significantly impact the productivity and success of your projects.

Collaboration and Communication Tools

Unlike email – where information is unchangeable, can be overlooked, or distributed incorrectly, digital communication tools and collaborative suites centralize and organize data that employees can use as a single source of truth and edit at any time.

This centralized system will ensure that everyone involved in a project is well-informed, that information circulates timely and effectively, and that all relevant stakeholders are involved in the process.

3. CRM Tools

To live competing in the digital age, you need to keep up with and address the increasingly high customer expectations – which also change almost every day. With a customer relationship management system, you can better understand and respond to your customers’ needs, automate tasks, shorten sales cycles, and improve your retention rates, among other things.

When choosing a CRM system, ensure that it provides and analyzes the most critical data for your business and that it can easily integrate with other tools in your technology kit.

With the help of this information, you can develop an effective marketing strategy in response to customer expectations and even anticipate needs ahead of time, resulting in increased sales, reduced customer churn, and outperformance of your competition.

4. CMS Tools

It’s practically impossible to discuss digital transformation without bringing up CMS (content management system) software. These tools help you create and manage digital content across platforms, helping you build your ideal online brand and customer experience.

If you don’t have a designated internal team to manage your CMS, you might want to consider hiring an expert agency to lead the process.

To develop proper relations with your customers and influence their decision-making processes, you need to produce content that specifically addresses their needs and offers meaningful insights into your offerings. Most digital consumers rely on online resources when purchasing; presenting your brand is crucial in attracting and retaining customers.

Final Words

As digital transformation introduces new working practices and directly impacts the organization’s culture, businesses need to employ the right tools and techniques to streamline and refine their digital transformation journey. Above all, digital transformation should be focused on the needs and issues that are of most significant importance to the organization.

Four essential tools that can make your digital transformation journey a success are storage and processing tools, collaboration and communication tools, CRM, and CMS software. Of course, even the best tools cannot guarantee success. But a lack of them will almost surely guarantee failure.

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Business

Upgrades That Will Help Your Business Thrive

Once you’ve identified your goals and how to attain them, you can then grow your business in specific areas according to what you want to achieve.  The following 13 upgrades cover common areas of business that typically need developing:

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Upgrades That Will Help Your Business Thrive

Continuous improvement should be the primary goal of any business.  While it takes time and effort and some financial outlay, it’s crucial to continue growing and striving toward becoming the leader in your field.

This guide offers 13 ideas to help your business grow, increase your customer base, improve your productivity and boost your bottom line.

Start With A Solid Foundation

Before you commit to growth you should ensure your business is built on solid ground.  Here are some tips to help you begin:

Know your business – the use of tools such as benchmarking, market research and trend analysis will help you get a better picture of the factors affecting your business.

Take charge of your finances Make a commitment to understanding your daily, weekly, and monthly figures. Unless you have a dedicated accountant, you need to have a thorough understanding of your financial situation.

Prioritize your goals – identify those business goals which can be achieved relatively quickly and those which will require more time and financial investment. Make sure the goals you set are relevant and can be achieved in a realistic timeframe.

Develop a plan – once you’ve identified your goals, you will need to develop strategies to realize them and the best means of implementing those strategies.

Make your results measurable – work out how you are going to measure your results.  You may want to introduce devices such as a point system or desired percentage increase.

13 Ways To Upgrade Your Business

Once you’ve identified your goals and how to attain them, you can then grow your business in specific areas according to what you want to achieve.  The following 13 upgrades cover common areas of business that typically need developing:

Include reviews – today’s consumers place great value on the opinions of their peers when it comes to buying products. Upgrading your website to include customer reviews will help to increase sales and boost customer confidence. Be sure to include both good and bad reviews if you want to be taken seriously.

Upgrade your internet an upgrade to FTTP (fiber to the premises) now will pay big dividends for your business down the line and it doesn’t have to cost you anything.  Qualifying businesses connecting to high-speed NBN plans can enjoy a $0 upfront cost.

Computer Monitor and Other Remote Work Must-Haves

Introduce automation – there is a multitude of software and applications designed to reduce labor costs and increase productivity. Many are inexpensive and can free up small business owners, allowing them to focus more on growing their core business.

Increase your social media presence – rather than just a Facebook page and a presence on Instagram and Twitter, you should look at other forms of customer interaction such as articles, sponsorship, blogs, and webinars.

Start networking – as well as an online presence, you need to get out there more and attend industry-related events such as expos and seminars.  This is, not only to network with others in your field but also to forge new contacts with like-minded businesses, with cross-promotion in mind.

Create a rewards program – think of ways to reward your existing customers to maintain their loyalty and incentivize them to buy from you again.  These could include early access to specials and exclusive offers not available to the general public.

Create an email list – email addresses of existing customers are a valuable resource you should be taking full advantage of.  Send those on your mailing list regular reminders of what you have to offer, but make sure it’s valuable content rather than what could be perceived as spam.

Ask for feedback – another valuable resource is your customers’ opinions.  Ask them what they think of your products and then use this feedback to improve your product line and customer service.

Streamline your business – identify which products aren’t selling, which employees aren’t performing and any other areas that may be holding you back.  Make changes and be ruthless on behalf of your business.

Reduce overheads – look at ways to cut costs within your business such as transitioning to a remote workforce or outsourcing business processes such as payroll, HR, and bookkeeping.

Invest in your people – good staff morale translates into good customer service. Provide your employees additional training, advancement opportunities, and a fair wage to ensure a healthy company culture.

Improve your credentials – reduce your carbon footprint, introduce sustainable processes and practice corporate responsibility in order to retain and grow your customer base.

Increase cybersecurity upgrade your cybersecurity systems to make sure you are protected from the latest threats from hackers, malware, etc.  This is particularly important if you have a remote workforce.

Roughly half of all small businesses don’t make it past their fifth year of operation, so continuous improvement needs to be a priority from day one. Adopting just a few of the measures suggested here should help keep your business on trend, competitive, and above all, profitable.

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