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6 Things to Check When Outsourcing Your IT Department

6 Things to Check When Outsourcing Your IT Department, Outsourcing your IT department can provide you the much-needed & focus on your core competencies

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6 Things to Check When Outsourcing Your IT Department

There is no doubt that efficiency is at the heart of just about any highly successful business. Outsourcing your IT department can provide you the much-needed leverage to focus on your core competencies.

This translates to less time worrying about your IT infrastructure or data management. Doing so will increase productivity across the board while lowering overhead costs to a considerable degree.

1. Why Should You Outsource the IT Department in Your Company?

 Why Should You Outsource the IT Department in Your Company

Digital technology is developing at a rapid rate these days. This holds particularly true in the commercial world where many business enterprises don’t have the time, knowledge, or experience to cope with the rapid changes.

And the faster the speed of the change, the more difficult it becomes to cover every aspect of the information technology spectrum.

“The system is down” excuse can cover many situations, but not all of them. Here, outsourcing your IT department will mean that you won’t have to worry about the integrity of your systems or try to find someone to fix the problem.

However, before you decide to hop on to the IT outsourcing bandwagon, you will need to consider certain factors. This is the best way to ensure the seamless integration of your IT services in line with your workflow:

2. Control to See if They Can Handle the Workload

Many outsourcing companies handle multiple clients at the same time. This can create bottlenecks in their efficiency. Sometimes, late deliveries occur because the client company has not dedicated any resources for following up on deliverables. Hiring a project manager to follow up on the provider of IT solutions in Brisbane will help to ensure that timelines are met in an orderly manner.

3. Take Staff Morale into Consideration

Whenever a company decides to opt for managed IT service provider, to third-party service providers, morale within your existing IT teams will almost certainly be affected.

The employees might feel undermined or that they were not good enough at their jobs, and the organization was forced to take this decision.

This is why it is imperative to communicate the real reasons behind this decision accurately. You will have to consider the staff and explain the short-term and long-term goals that will be achieved via the outsourcing of IT resources.

Change management is a crucial part of such a decision, and if conducted properly, you will be able to get your staff’s full compliance and cooperation.

You have to convince them that their roles are not under threat by giving them all the information they require. Once they can adequately assess their new role in the organization, they will become enthusiastic supporters of the change.

4. Demarcate Operational Control Limits

Many senior managers believe that operational control is sacrificed once the organization starts outsourcing its primary IT services. In some cases, non-core business functions such as the IT help desk and tech support can be relegated to qualified third parties.

On the other hand, there are many organizations where certain IT-related functions are too essential to the day to day operations of the company to be handed over to outsiders.

Here, you will have to assess the level of control you will want to retain over the IT support operations of the organization. Once you have demarcated the areas of responsibility and governance, you can establish a responsive framework with your outsourcing partners.

This will ensure that there is a clear-cut understanding between your organization and the outsourced IT support management system concerning their responsibilities. Furthermore, creating this framework will also help you to develop a healthy business relationship with all the parties concerned.

That way, you will be capable to ensure a clear understanding of the responsibilities, the roles, as well as the expectations for everyone involved in the venture.

5. Take Care of All Confidentiality and Security Issues Beforehand

Your IT support partner will have near unrestricted access to important company information and customer-related data. You will have to assess the nature, type, and amount of sensitive information that you will need to share with your IT support services company.

Too much information might prove to be counterproductive, while too little knowledge won’t allow them to execute their tasks properly.

You will have to know all about the security measures that the outsourcing company will be willing to take to ensure the confidentiality and overall security of your company’s information. This activity has to be conducted before you sign any contracts to eliminate any room for doubt.

6. The Importance of Clear Channels of Communication

Clear lines of communication are essential for a successful outsourcing experience. Any number of issues can crop up. For example, your offshore IT support service provider may be located in a different time zone, or their work culture is different from yours. Sometimes there are even language barriers to take into consideration as well. You will have to check thoroughly and weed out all of the barriers to effective communication before signing on the dotted line.

7. The Overall Quality of Work

Your IT department may have the expertise of working on specific projects. However, outsourcing to IT support in Gold Coast can result in a much better quality of service. After all, the most dedicated outsourcing companies that provide IT solutions have been in the business for a long time.

Moreover, they have multiple clients that utilize their services. That intimates that others have plenty of experience in the field. Apart from that, they are likely to maintain a core team of specialists and trouble-shooters who have the expertise to handle most situations

Workforce resources are not the only reason to opt for an outsourcing company. Most of them have access to the latest cutting edge technological advancements to ensure efficiency and productivity for their clients.

8. Conclusion

In today’s increasingly specialized era, it is difficult for companies to be efficient and productive in every aspect of their work. This is why outsourcing to IT solutions, Brisbane is now the preferred option, thanks to the many advantages it gives to business organizations.

Steve Dawson is the director at ONGC Systems, a Managed IT solutions in Gold Coast & Brisbane. With over 17 years' experience in IT, Steve has made it his mission to help Brisbane & Gold Coast businesses unlock the opportunities technology can offer through various IT solutions. As your go-to IT consultant, he provides a unique approach to solution building that will exceed your expectations and achieve real results.

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The Most Common Types of Online Games You Need to Know About

If you want to become a part of this online gaming community, here are the most common types of online games you need to know about.

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Online gaming has been prevalent for decades. Ever since the Internet became widely available, gamers have utilized it to play their favorite games with or against people from all over the globe. We have reached the point where many new titles are released solely for online gaming; without the option for a single-player campaign, you can play on your own. The latest phenomenon in online gaming is esports.

There are tournaments and entire leagues where people compete in various games. From an obscure start, esports now rivals some traditional sports in terms of popularity and viewers. If you want to become a part of this online gaming community, here are the most common types of online games you need to know about.

1. Action Games

Everybody loves action games. Since we played Donkey Kong as kids in arcades, action games have had a special place in our hearts. It is easy to see why they are so popular. Non-stop action forces you to keep 100% of your attention to the game while adrenalin pumps through your system. You can play many types of action games, including platformers, shooters, fighting games, stealth, survival, and several other subgenres.

Shooters usually come in two flavors, first-person shooters (FPS) and third-person shooters, depending on the character’s perspective on the screen. For a while now, shooters like Call of Duty and Counter-Strike have dominated the market, with millions of players logging in every day. Together with some other genres, these games are the backbone of esports, and each has multiple tournaments each year.

2. iGaming

One of the most popular genres of online games in the last two decades is social gambling or gaming. Since its humble beginning, social gambling games have become one of the primary forms of online entertainment on the planet. Among games you can find in them, online slots are the most prevalent. One of the reasons for their popularity is that they are pretty simple to learn, and that is why slot tournaments are hugely massive events.

Since everyone can learn how to play slot tournaments in a matter of days, they never lack players, especially when you consider the rich prizes they offer. Other popular forms of gaming are online poker, roulette, and blackjack, digital versions of popular casino games. These games allow you to enjoy a thrill of a real casino but from the comforts of your home.

Want to be among those top gaming communities

3. Action-Adventure Games

Adventure games were once considered a part of the action genre, but they have developed into their niche over the years, even though some still insist on calling them action-adventure. The main difference between action and adventure is that adventure games usually have a deeper story and focus more on character development instead of mindlessly killing enemy soldiers or hordes of zombies.

You also get to kill hordes of zombies in adventure games, but usually for different reasons. One of the most popular subgenres of adventure games is survival horror, established with Resident Evil franchises. There are Metroidvania games. The name is a portmanteau of Metroid and Castlevania, popular titles that found this genre. Finally, we have pure adventure games, which come in many shapes and sizes.

4. Strategy Games

Strategy games allow us to release our inner armchair general and refight famous wars from the past. After all, most of us would do much better than those schmucks Napoleon or Julius Caesar. Jokes aside, generations of players have learned their history from strategy games, including names of important people, key dates, and of course, battlefield tactics. They differ in scope significantly, ranging from Hearts of Iron to Worms.

Modern strategy games put you in a role of a supreme leader, where you are in charge of every aspect of running a country, from research and development, over the economy, to fighting wars. The Civilization franchise is one of the earliest strategy games we had and is still popular today, with Civilization 6. Many of the tenants of strategy games, by gaming in general, come from this Sid Meyer’s masterpiece.

One of the best-known subgenres of strategy games is RTS, or real-time strategy games, a big part of the esports scene. Warcraft and Starcraft are probably the most popular titles here, but many people still play old and venerable franchises like Command and Conquer and Age of Empire-Playing Games.

Action games may be the most popular genre, but role-playing games (or RPG for short) are close. There is something assuming alt-character and living their lives in a digital world that is too compelling for most of us to pass. RPGs trace their roots back to Dungeons and Dragons tabletop games, and the first video games in this genre were based on D&D lore.

Today, we can play all kinds of RPGs in various settings, from high fantasy to space operas. The most popular form of online RPG is MMORPG. This cumbersome acronym stands for massively multiplayer online role-playing games, where thousands of players lead their characters and competing against each other. The list of the best MMORPG titles includes World of Warcraft, Guild Wars 2, and Star Trek Online.

5. Simulation Games

As children, we all wanted to go flying around in a fighter jet or driving a tank. Simulation games let us do just that, with a varying degree of realism. Games like the Microsoft Flight simulator have taken this to the extreme. The degree of authenticity is so high that actual airlines use this game to keep their pilots in training, especially when practicing new procedures.

People build elaborate rigs that resemble airplane cockpits to the tiniest detail so that they can play it in the most realistic environment outside the real airplane. However, simulations don’t include just buzzing around in F-15 or destroying things from Abrams tank. Like sims, there are also life simulations where you create entire families and lead them through their daily routines. Finally, we have construction and industry simulations, where you are in charge of whole cities and mega-companies.

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