Connect with us

Artificial Intelligence (AI)

Chatbots: The Rise of Conversational Chatbots, They Don’t Just Say Hi; They Are Engaging

The Rise of Conversational Chatbots. National Geographic made this possible by introducing a conversational chatbots that speaks like Einstein to promote their program, Genius.

mm

Published

on

The Rise of Conversational Chatbots

Many of us, especially those interested in sciences, have dreamed about a real-life conversation with Einstein. National Geographic made this possible by introducing a conversational chatbots that speaks like Einstein to promote their program, Genius. The Facebook Messenger chatbots proved to be an instant hit – and resulted in many interesting conversations, ranging from the ridiculous to the intelligent, and interspersed with smart usage of GIFs.

Chatbots Conversational

Image Source

1. Chatbots are Engaging

With the upgrade in natural language processing (NLP), conversational chatbots can process words and phrases intelligently to give natural, human-like, responses – leading to the increased popularity of conversational bots in customer service.

According to research by Accenture, “CIOs and CTOs around the world believe conversational bots will play a critical role in the enterprise architecture of the future—and have the potential to make a huge impact on a company’s operations.”

In the survey, on which the preceding statement is based, 56% of global CIOs and CTOs agreed that conversational bots are driving disruption in their respective industries. About the same percentage also agreed that conversational bots deliver a significant return on investment for minimal effort.

Not surprisingly, 80% of businesses are expected to use chatbots in one way or the other in 2020. The reason for this mass adoption is two-fold – that is, cost savings and better customer service.

Conversational Chatbots

In another study, it has been found that up to 29% of customer service positions can be automated with chatbots, leading to savings of over $23 billion for U.S. businesses. Using chatbots for customer support can help companies save almost 30% of their costs – while ensuring better customer experience through minimal wait time and 24/7 support.

That’s great for businesses. But what about users? How do they feel about conversing with chatbots?

By comparing several statistics from around the world, we can positively assert that a large population views chatbots positively. According to Business Insider, globally, only 11% of consumers have a negative perception of chatbots.

2. The Science Behind Chatbots and Customer Engagement

Deloitte reports that chatbots deliver a more luxurious customer experience, as they are scalable and data-driven. Key benefits of chatbots, as viewed by Deloitte, are reproduced in the image below:

Key benefits of chatbots

Image Source: Deloitte Digital – Adopting the Power of Conversational UX

As you can see, user engagement is a significant benefit of introducing chatbots in your customer support. Also, conversational chatbots, based on artificial intelligence and natural language processing capabilities, can be used to optimize various processes in almost every field. Besides customer service, conversation bots can be used for automated marketing, data mining, lead qualification, and more.

In case you are wondering how this is possible – the answer is AI.

Artificially intelligent chatbots based on NLP understand the questions posed to them contextually and provide meaningful solutions in most cases. AI-based chatbots also learn from every interaction and expand their knowledge with usage. So much so that advanced natural language processing capabilities can identify spelling or grammatical errors, enabling chatbots to interpret the intended message correctly, despite any mistakes in the text.

Thanks to the contextual understanding of queries, chatbots can lead users to logical answers, in the form of FAQs or connecting them to human agents, depending on the nature of the question, which is beneficial for both ends of the spectrum. No wonder, chatbots are increasingly being employed for a variety of functions, such as those listed below:

  • Chatbots can be used to provide 24/7 live chat support on your essential touchpoints while also boosting customer experience by sharing customized offers and discounts with visitors based on their browsing history.
  • Chatbots are great for personalization. Nobody wants to be treated like a stat; and, by integrating your chatbot with social media, you can enable highly personalized conversations with users based on their interests.
  • Chatbots lead to higher engagement by sharing targeted content with your visitors based on the content they have previously interacted with. For example, if a visitor views a video on digital marketing on your website, your chatbot can send an automated message at the end of the video, directing them to similar content that will establish your position as a leader in the field.
  • Chatbots can collect invaluable data for your business from customers who are hesitant to fill out surveys. For example, if a visitor is leaving your site without taking any action, your chatbot can send an automated message to learn more about their experience – which can give you crucial insights into how visitors interact with your website.
  • As mentioned in the previous point, chatbots can be used for collecting feedback as well as for analyzing feedback according to predetermined tags to understand the general opinion about your brand.
  • You can also use chatbots for deliveries. For example, Dominos chatbot can be used for placing an order, as well as tracking the delivery of your pizza.

3. How Chatbots Are Revolutionizing Various Industry Sectors

Chatbots have not only turned around customer support on its head but also found applications in other processes. Almost every industry sector has benefitted from chatbot adoption, including finance, tourism, healthcare, etc. Chatbots are being increasingly used in both B2B and B2C domains for customer support, personalized marketing, data mining, and more.

Besides automating customer support, intelligent bots are also being used in industries such as finance (COIN by JP Morgan Chase for analyzing complex contracts and Bank of America’s Erica for general queries), healthcare (Florence, that reminds patients to take their pills), law (Ailira, which generates legal documents in a jiffy), and more.

4. Chatbots, Customer Satisfaction, and Sales

According to Statista, 34% of customers preferred to communicate with an AI-bot in online retail in 2017. The reason – fast and reliable service. In 2019, the number of customers that used chatbots rose to 67%. Another interesting fact is that 40% of users don’t care whether a human or bot helps them – as long as they are getting the help they need.

This indicates not only the acceptance of bots in commerce but also the blurring line between human and bot support – owing to the conversational nature of AI-bots that can be trained for engaging conversations and even make use of smileys and GIFs, like Einstein (As mentioned previously in the article).

Conversational bots have moved beyond their usage as tools for greeting customers – and that’s a fact!

Today, bots can handle a significant chunk of customer queries and automate various time and labor-intensive tasks. According to data, chatbots can handle up to 80% of customer inquiries with high accuracy, without the need for human involvement.

This not only frees up your client-facing teams from handling repetitive queries but also leads to higher customer satisfaction due to zero wait time and consistent service.

As chatbots are machines, they don’t get tired or frustrated when customers ask odd or repetitive questions, ensuring polite and pleasant interactions at all times. Once plugged in with your CRM, you can also use your chatbot to create a pool of continually updating customer data on the one hand and highly personalized conversations on the other.

A win-win situation for everyone – isn’t it?

We are an Instructor's, Modern Full Stack Web Application Developers, Freelancers, Tech Bloggers, and Technical SEO Experts. We deliver a rich set of software applications for your business needs.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Artificial Intelligence (AI)

How To Get Started With Artificial Intelligence

Artificial Intelligence, among other emerging technologies, is becoming central to the continuous technical revolution, and it is evolving. Therefore it is important to learn about the fundamentals of Artificial Intelligence to understand how it changes and affects different industries.

mm

Published

on

Why learning Artificial Intelligence is the best choice

Artificial Intelligence, among other emerging technologies, is becoming central to the continuous technical revolution, and it is evolving. Therefore it is important to learn about the fundamentals of Artificial Intelligence to understand how it changes and affects different industries.

It’s no wonder, then, that the AI industry is full of job openings — so many of them, in reality, that the area now fronts a different challenge: There are too many jobs roles and few fitted applicants. On the upside, that means it provides a virtually assured and well-paying profession for those who have got the right skills.

In this article, we wish to know all about AI, how to get started with Artificial Intelligence, why learning Artificial Intelligence is the best choice, and how to get an ideal job.

1. What is Artificial Intelligence?

Artificial Intelligence strives to imitate and transcend the ability of the human mind using nothing but devices.

The fundamental purposes of Artificial Intelligence are:

  • Expedite up repetitious methods by using humanoids or machines instead of human being
  • Out-think human minds through training and memory
  • Identify patterns and make judgments swiftly and efficiently

Artificial Intelligence strives to develop devices that conceive and reason instead of operating in a comparatively bound space with pre-built systems, methods, and results. Smart Artificial Intelligence devices identify patterns and memorize earlier events and learn from them, making each following judgment more intelligent, rational, and more original.

How To Get Started With Artificial Intelligence

AI is a significant model change in advanced computing and requires a profoundly systematic and logical way to devise machine systems that conceive and learn. In simple words, develop humanoids that are not just robots.

And though it may seem strange, AI abilities are all over the place. A few examples of Artificial Intelligence systems include speech, face and fingerprint identification (available on all smartphones and home devices), email spam blockers, virtual assistant (Siri, Alexa), customer assistance using catboats, Expert systems, game playing, an intelligent humanoid automaton, etc.

3. How to Get Started with Artificial Intelligence

Step-1: Pick a topic you are interested in

Initially, choose a topic that is interesting for you. It will assist you in staying motivated and committed in the training process. Concentrate on a specific problem and seek a solution, rather than just aimlessly reading about everything you can get on the internet.

step-2: Get a prompt solution

The aim is to get any basic solution that includes the query. You require an algorithm that will process information into an acceptable structure for machine learning, prepare a simple model, give a decision, and assess its working.

step-3: Enhance your simple explication

Once you have a simple explanation, it is time for some creative skill. Work on improving all the elements and assess the modifications to conclude whether these changes are worth your effort and time. For example, sometimes, developing preprocessing and data refining gives a tremendous gain on investments than advancing a training model itself.

Step-4: Share your Solution

Publish your solution and share it to get assessed. This will help acquire relevant guidance about your study from other intellects and add up the initial experience in your portfolio.

Follow steps one-four for other queries as well.

Pick other problems and follow the same steps for all tasks. If you have commenced with tabular data form, choose a query that includes operating with pictures or unorganized text. It is also vital to study how to form enigmas for machine learning accurately.

Finish a Kaggle competition

This competition enables you to examine your abilities, working on the same problems several other engineers work on. You will be asked to undertake various ways, picking the most efficient explications. This competition can also prepare you for collaboration as you communicate with people on the panel, exchanging your thoughts and learning from others.

Apply machine learning professionally

You have to decide what your career aims are and build your portfolio. If you are not yet ready to apply for machine learning jobs, seek more projects that will make your portfolio effective.

Artificial Intelligence (AI)

4. Why learning Artificial Intelligence is the best choice

The understanding of Artificial Intelligence initiates lots of new openings. It is sufficient to comprehend the basics of this technology to learn how machine tools work. As you study more about AI, you get an opportunity to grow as a developer who will build high-level AI applications. There are infinite opportunities in this domain.

For those who desire to start learning Artificial Intelligence, It has many options available. The internet enables everyone to enroll in online classes. Some of the courses focus on students who already have a specific level of technological expertise and converge on coding. In contrast, other Artificial Intelligence and machine learning online paths will help even those who do not have knowledge and beginners in the programming and engineering field.

5. How to take a job in Artificial Intelligence?

Humanoids may be arriving for some tasks, but they will create new job roles as well. Here are some ways to enhance your application, whether you are operating in the domain required to fill.

1. Check out the best online courses for ai and machine learning

Similar to many tech-based areas, there are numerous online courses for ai and machine learning topics, letting someone learn more about the area as a whole or gain more specialized knowledge. Some options offer ai certification online that can reinforce a resume.

2. Join outside organizations

Acquiring from others in the field can assist you in enhancing your abilities, so check out social meetups. Getting associated with organizations that allow data scientists to work on the new data, exercising and improving the skills while studying from their companions.

3. Add Quality industry experience.

Many of the in-demand AI jobs positions are technical by nature, but understanding how to interpret those advancements to other businesses or customers is crucial for any business.

4. Put a habit of reading a lot.

Those working in the Artificial Intelligence field should always be studying, and reading is a way to do that. Read a lot. Not just about your domain but all the related sectors.

5. Be prepared to grasp

AI is a swiftly advancing field, so be ready to examine as many experiences and opportunities in AI as feasible.

Keeping up to date on the most advanced research in AI is very important. There is so much progress befalling each day. This may involve seeking opportunities inside the current working place or outside. Make sure that you do not get restricted into one area.

Apart from having the standard skill-set and education, these are additional methods to be a powerful applicant for these profitable jobs.

Conclusion

Since its beginning, Artificial Intelligence has been performing a requisite role in the technology sector, advancing the quality of living across multiple enterprises. And speaking about what tomorrow endures, it is difficult to foretell. However, the way AI is developing, It appears the innovations in the following times will be fabulous.

These inventions will only be prosperous when there are well-qualified people and serve in Artificial Intelligence. Suppose you have a desire to work with this wondrous technology. In that case, it is time you check out the online classes for Artificial Intelligence which can assist you in growing an expert in the Artificial Intelligence field.

Continue Reading
Advertisement
Advertisement
Internet2 days ago

Can the UK Host Europe’s First Spaceport?

Business3 days ago

How To Maximize Cloud Computing For Your Business

Business6 days ago

Getting Better ROI On Your Salesforce Marketing Cloud With Ready To Use Solutions

Automotive6 days ago

What Are Parking Management Systems? What is the Importance?

Gadgets7 days ago

Best Smartwatch For Gifting in 2021

Internet1 week ago

App Marketing Strategies: Crucial Things You Should Know

Business1 week ago

Technological Inventions You Can Write Your Essay About

Automotive2 weeks ago

Maruti Car Insurance Renewal in 5 Easy Steps Online

Business2 weeks ago

3 Ways to Create a Successful Hybrid Work Model

Business2 weeks ago

7 IT Enhancements For A Top Performing Business

Advertisement

Trending