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Chatbots: The Rise of Conversational Chatbots, They Don’t Just Say Hi; They Are Engaging

The Rise of Conversational Chatbots. National Geographic made this possible by introducing a conversational chatbots that speaks like Einstein to promote their program, Genius.

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The Rise of Conversational Chatbots

Many of us, especially those interested in sciences, have dreamed about a real-life conversation with Einstein. National Geographic made this possible by introducing a conversational chatbots that speaks like Einstein to promote their program, Genius. The Facebook Messenger chatbots proved to be an instant hit – and resulted in many interesting conversations, ranging from the ridiculous to the intelligent, and interspersed with smart usage of GIFs.

Chatbots Conversational

Image Source

1. Chatbots are Engaging

With the upgrade in natural language processing (NLP), conversational chatbots can process words and phrases intelligently to give natural, human-like, responses – leading to the increased popularity of conversational bots in customer service.

According to research by Accenture, “CIOs and CTOs around the world believe conversational bots will play a critical role in the enterprise architecture of the future—and have the potential to make a huge impact on a company’s operations.”

In the survey, on which the preceding statement is based, 56% of global CIOs and CTOs agreed that conversational bots are driving disruption in their respective industries. About the same percentage also agreed that conversational bots deliver a significant return on investment for minimal effort.

Not surprisingly, 80% of businesses are expected to use chatbots in one way or the other in 2020. The reason for this mass adoption is two-fold – that is, cost savings and better customer service.

Conversational Chatbots

In another study, it has been found that up to 29% of customer service positions can be automated with chatbots, leading to savings of over $23 billion for U.S. businesses. Using chatbots for customer support can help companies save almost 30% of their costs – while ensuring better customer experience through minimal wait time and 24/7 support.

That’s great for businesses. But what about users? How do they feel about conversing with chatbots?

By comparing several statistics from around the world, we can positively assert that a large population views chatbots positively. According to Business Insider, globally, only 11% of consumers have a negative perception of chatbots.

2. The Science Behind Chatbots and Customer Engagement

Deloitte reports that chatbots deliver a more luxurious customer experience, as they are scalable and data-driven. Key benefits of chatbots, as viewed by Deloitte, are reproduced in the image below:

Key benefits of chatbots

Image Source: Deloitte Digital – Adopting the Power of Conversational UX

As you can see, user engagement is a significant benefit of introducing chatbots in your customer support. Also, conversational chatbots, based on artificial intelligence and natural language processing capabilities, can be used to optimize various processes in almost every field. Besides customer service, conversation bots can be used for automated marketing, data mining, lead qualification, and more.

In case you are wondering how this is possible – the answer is AI.

Artificially intelligent chatbots based on NLP understand the questions posed to them contextually and provide meaningful solutions in most cases. AI-based chatbots also learn from every interaction and expand their knowledge with usage. So much so that advanced natural language processing capabilities can identify spelling or grammatical errors, enabling chatbots to interpret the intended message correctly, despite any mistakes in the text.

Thanks to the contextual understanding of queries, chatbots can lead users to logical answers, in the form of FAQs or connecting them to human agents, depending on the nature of the question, which is beneficial for both ends of the spectrum. No wonder, chatbots are increasingly being employed for a variety of functions, such as those listed below:

  • Chatbots can be used to provide 24/7 live chat support on your essential touchpoints while also boosting customer experience by sharing customized offers and discounts with visitors based on their browsing history.
  • Chatbots are great for personalization. Nobody wants to be treated like a stat; and, by integrating your chatbot with social media, you can enable highly personalized conversations with users based on their interests.
  • Chatbots lead to higher engagement by sharing targeted content with your visitors based on the content they have previously interacted with. For example, if a visitor views a video on digital marketing on your website, your chatbot can send an automated message at the end of the video, directing them to similar content that will establish your position as a leader in the field.
  • Chatbots can collect invaluable data for your business from customers who are hesitant to fill out surveys. For example, if a visitor is leaving your site without taking any action, your chatbot can send an automated message to learn more about their experience – which can give you crucial insights into how visitors interact with your website.
  • As mentioned in the previous point, chatbots can be used for collecting feedback as well as for analyzing feedback according to predetermined tags to understand the general opinion about your brand.
  • You can also use chatbots for deliveries. For example, Dominos chatbot can be used for placing an order, as well as tracking the delivery of your pizza.

3. How Chatbots Are Revolutionizing Various Industry Sectors

Chatbots have not only turned around customer support on its head but also found applications in other processes. Almost every industry sector has benefitted from chatbot adoption, including finance, tourism, healthcare, etc. Chatbots are being increasingly used in both B2B and B2C domains for customer support, personalized marketing, data mining, and more.

Besides automating customer support, intelligent bots are also being used in industries such as finance (COIN by JP Morgan Chase for analyzing complex contracts and Bank of America’s Erica for general queries), healthcare (Florence, that reminds patients to take their pills), law (Ailira, which generates legal documents in a jiffy), and more.

4. Chatbots, Customer Satisfaction, and Sales

According to Statista, 34% of customers preferred to communicate with an AI-bot in online retail in 2017. The reason – fast and reliable service. In 2019, the number of customers that used chatbots rose to 67%. Another interesting fact is that 40% of users don’t care whether a human or bot helps them – as long as they are getting the help they need.

This indicates not only the acceptance of bots in commerce but also the blurring line between human and bot support – owing to the conversational nature of AI-bots that can be trained for engaging conversations and even make use of smileys and GIFs, like Einstein (As mentioned previously in the article).

Conversational bots have moved beyond their usage as tools for greeting customers – and that’s a fact!

Today, bots can handle a significant chunk of customer queries and automate various time and labor-intensive tasks. According to data, chatbots can handle up to 80% of customer inquiries with high accuracy, without the need for human involvement.

This not only frees up your client-facing teams from handling repetitive queries but also leads to higher customer satisfaction due to zero wait time and consistent service.

As chatbots are machines, they don’t get tired or frustrated when customers ask odd or repetitive questions, ensuring polite and pleasant interactions at all times. Once plugged in with your CRM, you can also use your chatbot to create a pool of continually updating customer data on the one hand and highly personalized conversations on the other.

A win-win situation for everyone – isn’t it?

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Artificial Intelligence (AI)

The Best Top 10 Discord Bots: 2022

Discord bots are required for a well-run Discord server. Bots for Discord may automate moderation chores and add music, polls, games, giveaways, and other features.

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The best top 10 discord bots

Discord bots allow you to interact with other server users while simultaneously moderating it. A discord bot may send server messages, direct messages to users, ban users, promote and demote users, and much more.

As a server owner, you may not always be available to monitor your server, but a bot can, and it can do it far more quickly.

Discord bots are required for a well-run Discord server. Bots for Discord may automate moderation chores and add music, polls, games, giveaways, and other features. A simple Google search for “Discord bots,” on the other hand, returns millions of results, which will take a long time to filter through.

Discord Bots: What Are They and How Do They Work?

Discord bots are artificial intelligence-powered programs that can help you automate Discord server tasks. They make building a fully engaged community much more accessible and may be used to control your server, welcome new members, or even ban those causing difficulties for the rest of the community.

Aside from regulating, Discord bots allow you and your users to share games, music, memes, and other entertaining, engaging, and delightful content.

Here is a good discord bot list that can enhance your experience, and matches your wish list and the expectations you keep from a good discord bot.

1. MEE6

MEE6 is a fantastic Discord bot for those time-consuming moderating tasks you don’t want to undertake. Outside links, spam, spoilers, and foul language are all transgressions that the bot can look for in your Discord server’s messages.

MEE6

You may mute, kick, or even permanently ban a user after a certain number of offenses within a specific time frame. This bot can also play music for your users and assign different levels of participation. Twitch and YouTube are also supported.

2. Chip

Chip is a free music bot on Discord. Allow users to listen to music from Twitch, Bandcamp, YouTube, Mixer, Vimeo, and SoundCloud on your Discord server. Chip also allows users to create playlists, shuffle, skip, move, rewind, loop, and show song lyrics, as well as shuffle, skip, move, rewind, and loop songs. Voice, treble, bass boost, and an equalizer, are all accessible audio controls provided by the bot.

3. Dank Member

Dank Member

If memes are your love language, Dank Member is the Discord bot for you. You’ll get bot instructions to help you add the perfect meme or build your memes. Dank Member also has a monetary system in which users may earn coins through gambling, stealing from other players, and other means. The money may be exchanged for entertaining products at the bot shop.

4. Hydra

Hydra is a music-streaming bot for Discord that lets your users listen to music from Bandcamp, Spotify, YouTube, Deezer, and Soundcloud. Like Chip, Hydra contains many audio features, such as looping, shifting, replaying, skipping, voting, and shuffling.

You may also look up song lyrics and other information. Hydra includes various unique features for administrators, including the ability to restrict specific users from using the bot, change the language, announce the current song, limit the number of times a song may be played, and more.

5. Groovy

Groovy is one of the most popular Discord bots for music. It enables members to play music by allowing them to upload files, access websites, or search for specific tunes. Like the other music-related Discord bots we’ve examined, Groovy lets you create a queue that you can use to skip tracks, shuffle, repeat, empty, and more. You may also look for song lyrics.

Groovy

6. Apollo

Apollo is a Discord scheduling bot that makes organizing and scheduling events and meetings a breeze. You may either delete the event post or schedule it to disappear at a specific time when the event is over. With this bot, you’ll be able to send messages to event attendees and set up repeating events.

7. Arcane

Arcane is a Discord bot that will most likely appeal to YouTube influencers. A leveling and moderating bot allow you to set XP and provide members incentives. You may utilize the auto-moderation capabilities to keep track of new and leaving members, prevent spam, block specific phrases, and mute, warn, kick, or ban users who disobey the rules on your server. YouTubers may also use it to receive notifications from YouTube when a new video is released on their Discord server.

Arcane

8. ProBot

ProBot is a multipurpose bot with welcome images, extensive logs, social commands, music, moderation, and more. You may add welcome messages automatically, track server rule violations, warn offenders, and even kick them out. ProBot is also multilingual, with 13 different languages supported.

9. GiveawayBot

A giveaway does wonders when it comes to getting your server members enthusiastic and engaged. GiveawayBot makes it simple to run a giveaway on your Discord server. You may use this Discord bot to automatically start a giveaway, select a winner, and stop the offer.

10. Tip. cc

Tip. Cc allows you to transfer over 127 different forms of cryptocurrencies as tips on Discord at no charge. It allows you to tip anyone, regardless of whether they have a cryptocurrency wallet, and you may tip numerous people simultaneously. Bitcoin, Ethereum, Tether, and a slew of other cryptocurrencies are all supported by Tip. Cc.

How to Activate a Bot on a Discord Server

It’s simple to add Discord bots to your server once you’ve decided on the ones you want. You may utilize the links or a bot list like the top: Gg or a simple Google search. After you’ve discovered the bot, click the Invite or Add option and select the server to which you’d want to add it. Discord bots can only be added to servers where you have admin or mod privileges. You should be able to utilize the bot immediately after it’s uploaded to your server.

Conclusion

Discord bots are an excellent method to boost your marketing, especially if you’re in a membership or subscription company. To keep your members engaged in your brand and what you have to offer, you’ll be able to build an engaging and exciting atmosphere for them.

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