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The Importance of IT Support and Maintenance for Your Servers

Whether you have opted for on-premise server solutions or cloud-based server solutions, you are still responsible for executing IT support and maintenance regularly, and whenever required.

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Email Attacks Using Cloud Services

Many companies that invest in an IT infrastructure seem to believe that it is a one-time effort. Whether you have opted for on-premise server solutions or cloud-based server solutions, you are still responsible for executing IT support and maintenance regularly, and whenever required.

The average lifespan of a server is around 3 to 3.5 years, after which its performance will keep declining, and by the time it reaches its seventh year, the performance will have reduced by 59%. An outdated server can suffer downtimes 62% more than an up-to-date server.

This means ageing servers that are not maintained well can add to your costs. Hence why, you have to treat IT support and maintenance as a critical effort for continued operational excellence, security, and efficient service delivery of your IT systems.

Are you still not convinced? Read on to find more reasons why you should be caring about IT support and maintenance starting today.

1. What Is Server Maintenance?

Before we focus on the varied advantages of server maintenance, let’s see what it is. Server maintenance is a process of keeping your servers updated and ensuring they are functioning optimally as they should.

As servers act as a repository for all your data, it is essential to keep them in tip-top shape to ensure the safety of all your confidential and valuable information.

Cloud Server Support And Maintenance

2. Benefits of Server Support And Maintenance

a. Keeping Up With Evolving Technology

The world around you will keep updating and upgrading itself to newer technologies and faster means of communication. When your servers cannot match up to the speed of the client applications, you will experience a considerable dip in performance.

b. Protection From Emerging Security Vulnerabilities

Just as systems get upgraded to better performance and functionalities, security threats, too, keep evolving. You need to apply regular security patches and updates to ensure your systems are protected from any new threat or vulnerability. Security patches offer protection from known vulnerabilities and can save you from any possible expensive data breaches.

c. Increasing Storage Needs

As your business grows, you will need better storage and memory requirements. But you may not realize it well enough until you hit a challenging bottleneck that stumps your server availability or causes severe performance issues.

Regular monitoring and logs help you analyze performance issues and figure out the exact root cause of the challenges you might be facing. They also help you figure out the best way to make use of your resources for optimal performance.

Regular maintenance helps you keep an eye on warning signs relevant to storage and performance degradation and encourage timely action before encountering serious data corruption issues.

d. Physical Maintenance

Companies often forget to take care of their servers physically, which results in serious hardware malfunctions and, in some cases, fire breakouts. You will have to ensure your servers are maintained at optimal room conditions with the right temperature and ventilation.

Heat can degrade server performance as well as cause fire accidents. Dust accumulation can also be a severe issue that you will have to take care of with periodic maintenance cleaning. Other physical maintenance activities can include checking and replacing wiring, loose connections, and installations.

IT Support and Maintenance

e. Data Compliance And Regulations

The data governance protocols and security protocols get updated every year, demanding the corresponding data handling servers be edited to conform to these standards.

f. Incident Analysis And Backup Plans

In case of an attack or server downtime situation, you need to have a recovery plan. Having proper maintenance logs will help you analyze the issue and take the appropriate steps towards a secured recovery.

It will also help you protect your systems from further cyber-attacks and take the necessary security measures.

Maintenance efforts also include setting up a robust backup plan that helps you quickly recover your systems in case of cyber attacks or physical damage to your servers.

3. What Does Server Maintenance Include

Server maintenance can include a variety of tasks that review the status of your servers and the efforts taken to keep them running at the optimal conditions. Some of the functions include:

  • Reviewing server logs
  • Automating reporting and error detections
  • Identifying potential security threats and risks
  • Maintaining a proper backup system.
  • Updating software, OS, and security patches
  • Monitoring disk usage

4. Draft A Server Maintenance Plan Today

For efficient server maintenance and support, you should be able to monitor your server performance and activities remotely. You will also need systematic reviews of user accounts, traffic analysis, and real-time threat detection and report.

You will have to draft a server maintenance plan and make sure it is appropriately executed. This plan should include the routine activities, maintenance logs, software used, and the roles and responsibilities established to take care of server maintenance. You can either choose to hire an in-house team or outsource server maintenance to an expert IT company.

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Cybersecurity

8 Qualities to Look for in an IT Service Provider

What to Focus on When Choosing an IT Service Provider? Here are the eight crucial factors to consider when looking for an IT services provider for your company.

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8 Qualities to Look for in an IT Service Provider

Cloud services, IT infrastructure, and managed security are some of the services offered by IT service providers. They allow businesses to benefit from an extensive IT infrastructure without maintaining massive hardware in-house.

Even though there are many IT service providers to choose from, not all of them can meet your specific business requirements.

Choosing the wrong IT services provider can lead to increased IT expenditures through the purchase of irrelevant services. A reactive approach to IT issues also results in recurring network security, downtime, and data backup problems.

In contrast, the best IT services companies will offer you customized, cutting-edge solutions. You will save money by only paying for what you actually use. Most importantly, they’ll use a proactive approach rather than wait until the damage is done.

As you might have gathered from the opening few paragraphs of this post, we believe that finding an IT services provider that suits your company is crucial. But the question is how? Let’s find out!

What to Focus on When Choosing an IT Service Provider?

Here are the eight crucial factors to consider when looking for an IT services provider for your company.

1. Top-Notch Security

Ensure your business is protected from cyber threats such as malware and viruses by choosing an IT services provider that utilizes the latest technologies and tools. It is also imperative that they protect your confidential data, including trade secrets, from hackers.

You should ensure that your IT provider can block data intrusions as soon as they are detected. Ideally, they offer a wide range of data protection services, including but not limited to:

  • Mobile device management
  • Dark web ID protection
  • Endpoint protection
  • Web content filtering
  • DNS security
  • Simulated phishing attacks

In addition, they need to be able to prevent malware from entering your system via POS (point-of-sale) and network intrusions.

Finally, ensure that the provider can support your compliance with government regulations and IT security requirements.

CYBER SECURITY Business technology Antivirus Alert Protection Security and Cyber Security Firewall Cybersecurity and information technology

2. Past Client Testimonials

To get the best understanding of what your IT service provider can do, analyze the experiences of their previous and current clients in similar industries to yours. This means you should check as many reviews and testimonials as you can find.

The company should be able to provide you with a list of previous clients and references. After conducting your research, you can determine if they are the best IT services provider for your business.

It is important to remember that not all IT service providers are the same. For instance, some focus on working with healthcare providers. Others might work in retail or other fields. Select someone who has experience in the industry you are working in.

3. Non-Stop Availability

You should be able to receive round-the-clock IT support from your IT services provider. A high-quality IT company should have professionals working in shifts. This ensures round-the-clock availability and monitoring of your IT system.

In addition to ensuring that IT issues are detected early, round-the-clock service availability ensures that service issues are resolved promptly. As a result, updates and patches are applied as quickly as possible, preventing IT disasters.

Your IT services provider should guarantee quick response times. Consider asking them the following questions:

  • If I need onsite support, how fast will you provide it?
  • Is there a turnaround time for resolving issues?
  • How long will it take for you to respond to questions from my team?

Ensure the service provider can provide facts and metrics to back up their answers. Help desk support should also be available. You should be able to contact them via chat, phone, and email, enabling you to receive immediate IT support.

4. Attitude and Company Culture

It would be best to consider the corporate environment of an IT services provider before hiring them. Your company’s culture and that of your IT services provider should fit well together. This facilitates consistency through a shared sense of purpose.

Moreover, it would help if you evaluated how the provider’s employees view their work. Could they effectively communicate with you and relate to your business?

In short, it is vital to choose an IT company that cares about the success of your business and is willing to go the extra mile to help you.

cybersecurity is essential to the global supply chain

5. Service Level Agreement

Your IT service provider is obligated to deliver services to you according to the Service Level Agreement (SLA). The agreement also promotes transparency, outlining mutually-agreed standards for the delivery time, responsibilities, scope, and quality of service.

Ensure that the IT services provider you choose has a responsive service level agreement. This will keep the SLA up to date with constantly improving services.

6. Scalability

Your business deserves an IT service provided that can grow along with it. In other words, your IT provider should facilitate your business’s growth. You should, therefore, choose an IT firm that can adapt to your company’s growth and goals as it grows.

7. Skills and Experience

If your IT team lacks specific skills, you need to hire a provider who can deliver those services. Ideally, your IT services provider will offer skillsets that your internal IT team lacks.

These could include anything from software/hardware maintenance, networking, and troubleshooting to consistent branding and keyword research.

8. Billing

Your IT service provider’s billing structure should be easy to understand and keep track of. Make sure the IT services provider you choose gives you a clear idea of how much you will be charged.

Furthermore, they should assist you in negotiating rates and dropping unwanted services. The best IT providers focus on doing the job right and delivering value. They are honest and dependable.

Conclusion

Your IT services provider should focus on meeting the needs of your business from beginning to end, allowing you to focus on the strategic side of things. With the help of their seasoned professionals, IT services companies can drive faster business growth and improve your operational efficiency.

Moreover, they constantly monitor and analyze your IT infrastructure to ensure stability. Choosing the right IT company is all it takes. If you keep the factors listed above in mind, you should be able to find the right fit quickly and painlessly.

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