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What’s the Difference Between a CDP and Personalization Engine?

Companies across the world today have invested billions of dollars in CDP (Customer Data Platform) companies. There are significant differences between CDP platforms and personalization engines.

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Companies across the world today have invested billions of dollars in CDP (Customer Data Platform) companies.

This giant leaps forward from the days when data was no doubt available, but it was arranged in silos. Humongous volumes of data flowed in but from various streams and channels, making it fragmented and discrete.

Interpreting coherent patterns and discerning the connections was something that seemed to be a distant dream.

There are significant differences between CDP platforms and personalization engines. As a business owner, marketing professional, or data analyst, it’s strategic to know the difference between a CDP and a personalization engine.

1. What Kind of Customer Data Do Businesses Need?

The principle of knowing your customers is older than we think!

There is evidence that more than 20,000 years ago, the natives of certain islands in Papua New Guinea traded in a special kind of obsidian knife. These natives lived on islands that had large deposits of natural obsidian. They were able to successfully market their wares in their immediate vicinity and on distant shores.

The principles of marketing, whether it’s obsidian knives or a mobile app, remain the same.

  • Who are the buyers?
  • What are their needs?
  • What is their location?
  • What are they willing to pay?
  • How can I make them buy more?

As this knowledge evolved, several other learnings also happened.

Traders in ancient times figured out that it’s way more economical and easy to nurture existing customers than look for new ones. They began to pay more attention to what customers bought, when, and where along the trade routes to satisfy their existing customers.

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In time, accounting records began to be kept about how much was purchased, at what price, and when.

This information may well have been shared and stored.

Today, though the principles remain the same, data collection, storage, and interpretation methods have undergone enormous changes.

Data science, market segmentation, cloud storage, algorithms, analytics, behavioural marketing, personalization, customer data platforms, personalization, data lakes, data warehouses, and more have made their entry. As new devices, technology, and ways of buying and selling evolve, data itself has undergone a metamorphosis.

Data could be stored from relational and non-relational sources, business applications, social media, and mobile apps.

This helped to improve and channel customer relations interactions more effectively.

Today, business owners have access to a constant flood of data. The important thing is knowing how to leverage this data.

2. What is CDP?

The Customer Data Platform Institute was set up by David Raab, a marketing technology expert and independent consultant. It provides vendor-neutral information about issues, methods, and technology in the field of customer data management.

The institute defines CDP as “a marketer-managed system that creates a persistent, unified database that is accessible to other systems.”

Today’s customer requires a consistent UX across different channels and devices with their preferred brands. If customer data exists in separate silos from the business, this data cannot be aggregated, integrated, and analyzed holistically. It cannot provide the whole truth about every customer.

Today, CDP software platforms are a $1 billion industry. CDP helps businesses add context, predict, and provide the best action. It helps to link cross-channel information that can be used to cross-sell and up-sell. It also helps identify, locate, and address pain points and areas of friction in the customer journey.

This can then be used to adjust marketing strategies with data-backed insight to chart a clear roadmap for marketing strategy. CDP helps businesses recognize significant and influential moments that define the relationship with their customers.

However, as CDP evolves, it also has to consider the customer’s privacy concerns and consent management.

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3. What Is a Personalization Engine?

Personalization engines (PE) help businesses connect and interact with individual customers. They collect and collate data from different sources to enhance and create a unique and utterly personal UX for that particular customer.

They can interact with customers through digital channels to provide business-related information, content, offers, and discounts. PE’s help maintains a consistent and regular flow of information through AI, machine learning, AB testing, and linking cookies across devices. They help tailor or curate UX, marketing efforts, and websites with customer recommendations and reviews.

Personalization engines are highly intuitive platforms that offer dynamic content and responsive support.

4. What Is the Difference?

CDP offers customer data that is segmented and organized to create patterns. However, personalization engines take this one step further to develop and implement unique journey management and to orchestrate genuinely personalized experiences.

CDP helps to establish POS integration so that customer-related data and inventory information are synced. Personalization engines are more focused on ensuring that the customer experience is valuable, memorable, and mutually satisfying.

Personalization engines enable the creation and delivery of uniquely personalized experiences across different and multiple channels simultaneously. They are also interaction management solutions and help businesses achieve one-on-one engagement with every single customer. This eliminates the speculation and guesswork of what the customer is looking for.

With personalization engines, the business can automatically predict and deliver the right shopping/service experience. This can be in real-time, and every time, to the customer. Personalization engines and CDP can be used alongside each other for the best outcomes.

Both of these pieces of software can be used to accelerate the pipeline. They can also help boost revenue models by providing every website visitor/customer with the right products, marketing messages, content, and usable information.

Both platforms help e-Commerce teams become more mindful, insightful, personal, and effective. Business leaders can make better business decisions. This means they can tailor their marketing campaigns and initiatives to be more targeted and focused on the individual customer. This also means that the business can be supported across products, services, brands, geographies, domains, and websites.

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Business

Navigating the Process of Selling Deceased Estate Shares

This article aims to provide a comprehensive guide to selling shares from a deceased estate. Process of Selling Deceased Estate Shares.

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Navigating the Process of Selling Deceased Estate Shares

1. Understanding the Basics of Selling Deceased Estate Shares

Dealing with a deceased estate can be a challenging and emotional process, especially when it comes to handling financial assets like shares. This article aims to provide a comprehensive guide to selling shares from a deceased estate.

2. What are Deceased Estate Shares?

Deceased estate shares refer to the stocks and shares that were owned by an individual who has passed away. These shares become part of the deceased’s estate and are subject to the terms of their will or estate plan.

3. The Importance of Valuing the Shares

The first step in selling deceased estate shares is to obtain a current valuation. This valuation is crucial for several reasons: it helps in distributing the estate among beneficiaries, it may be necessary for tax purposes, and it gives an idea of the market value of the shares.

4. Legal Requirements and Executor Responsibilities

The executor of the estate plays a pivotal role in the management and distribution of the deceased’s assets. This section will cover the legal responsibilities and steps the executor needs to take to lawfully sell the shares.

5. Obtaining Probate

Before any action can be taken with the shares, it’s often necessary to obtain probate. Probate is a legal process that confirms the executor’s authority to deal with the deceased’s assets.

Transferring Shares into the Executor’s Name

Once probate is granted, shares may need to be transferred into the name of the executor. This process varies depending on the company and the type of shares.

6. The Process of Selling Shares

After completing legal formalities, the executor can proceed with selling the shares. This section will outline the steps involved in this process, including choosing a brokerage or financial service, understanding market conditions, and making informed decisions.

Deciding on the Right Time to Sell

Timing can significantly impact the returns from selling shares. Executors need to consider market conditions and financial advice to determine the best time to sell.

Completing the Sale

This subsection will detail the actual process of selling shares, including placing orders, handling transaction fees, and ensuring all regulatory requirements are met.

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7. Navigating Tax Implications and Reporting

Managing tax obligations is a critical aspect of selling deceased estate shares. This section will explain the potential tax implications and the importance of accurate reporting for both capital gains tax and inheritance tax considerations.

Understanding Capital Gains Tax Responsibilities

When shares are sold, any profit made from the time of the deceased’s passing to the sale date may be subject to capital gains tax. Executors need to be aware of these implications and plan accordingly.

Inheritance Tax Considerations

In some jurisdictions, the value of the deceased estate’s shares might impact inheritance tax calculations. It’s essential for executors to understand these aspects in order to ensure compliance with tax laws.

8. Common Challenges and How to Overcome Them

Selling deceased estate shares can present unique challenges. This section will discuss common issues such as disputed wills, fragmented information about the shares, and market volatility.

Dealing with Disputed Wills and Beneficiary Disagreements

Disputes over the will or disagreements among beneficiaries can complicate the process. Executors must handle these situations delicately and legally.

Managing Market Volatility

Shares can be subject to market fluctuations. Executors should be prepared for this volatility and may need to consult financial advisors to navigate these waters effectively.

9. Tips for Executors Handling Deceased Estate Shares

This section will provide practical advice for executors, including the importance of seeking professional advice, keeping thorough records, and communicating clearly with beneficiaries.

Seeking Professional Financial and Legal Advice

The complexity of selling shares from a deceased estate often necessitates professional advice. This can range from legal counsel to financial advisory services.

Record Keeping and Communication with Beneficiaries

Maintaining transparent and thorough records is crucial. Executors should also prioritize clear and consistent communication with all beneficiaries to avoid misunderstandings.

Conclusion

Selling shares from a deceased estate is a responsibility that requires careful attention to legal, financial, and interpersonal dynamics. By understanding the process, staying informed about tax obligations, and tackling challenges head-on, executors can fulfill their duties effectively and respectfully.

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