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Artificial Intelligence (AI)

4 Benefits of Using AI Chatbots in Your Business

4 Benefits of Using AI Chatbots in Your Business. Main focus of every business to improve customer communication, and chatbots have played an essential part

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4 Benefits of Using AI Chatbots in Your Business

Most of the businesses in today’s world are adapting to the digital transformation and modernizing their business infrastructure to meet with the current customer demands. The main focus of every business is to improve their customer communication, and chatbots have played an essential part in it.

With the advent of technology, mainly around areas like artificial intelligence, it has become much more comfortable for businesses to assist their customers.

With the increasing popularity of social media platforms, chatbots are now the center of business messaging. According to Business Insider, most companies are starting to realize the importance of fluid customer communication, and almost 80% of all companies will want some chatbot implementation in their online websites and portals.

If you look at the benefits of chatbots, you can potentially find a million. However, here are some of the most valuable benefits of employing chatbots to assist in business success.

1. Better Lead Generation

Most businesses are based on an omnichannel model. It means that they have spread their products and services over different platforms such as Facebook, Instagram, etc. AI chatbots help these businesses to stay in touch with their customers via existing messaging apps like Facebook Messenger. With the help of AI chatbots, you can send personalized messages to your customers each time they visit your website or page and guide them on their customer journey. Customer service automation leads to happy customers, which in turn leads to better sales.

2. 24/7 Customer Support

As opposed to humans, an artificially intelligent machine is not prone to errors. It doesn’t get tired or need sleep to work its best. In this world where numerous shops are opening up, if you don’t provide your customers with 24/7 support, they will feel annoyed and take their money elsewhere. Having an excellent customer support service around the clocks has proved to be very influential when it comes to customer retention. You can make your chatbot use a friendly language and train the bot to answer common queries so that the customer feels important.

3. Save Customer Services Cost

The customer services department of any industry takes a significant chunk of its budget. Where I understand that the money you spend on customer doesn’t go to waste as your customers are your most valuable resource; however, you should save money where you can. According to a report, businesses spend nearly $1.3 trillion to answer customer requests. This cost comes in the form of hiring staff, salaries, training, and infrastructure. With the help of chatbots, businesses can save 30% of the money they spend.

4. Increased Customer Engagement

I don’t think I need to tell you how important it is for businesses to keep their customers engaged. With the help of a chatbot, you can deliver one-on-one responses to your customers. A chatbot is faster and more accurate when it comes to reactions, and they can easily make your customers happy and leave them satisfied. The pace with which these chatbots handle communications assists both the customers and the businesses like no one’s time is wasted in waiting.

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Artificial Intelligence (AI)

Construction Project Management & Other Construction Trends to Look Out For in 2021

As the construction industry is getting more competitive, you have to look out for the following construction industry trends that will prevail in 2021 and beyond.

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7 Solid Tips to Strengthen Your Online Business Brand

After a turbulent year of adjusting to the pandemic’s changes and the changing online landscape, many businesses, including the construction business industry, are thriving to re-emerge and grow in 2021.

With the increased labour shortage and construction expenses, the construction industry is forced to integrate innovative tech solutions to stand out in the competitive industry niche and reduce the potential risks of error and construction-material waste. While more construction businesses are integrating construction project management software in their business model, they are also focusing on other aspects to improve their projects and meet the expectations of their clients.

With the latest tech-related adjustments, innovative technology trends continuously affect construction sites, improve construction projects, and boost sales and revenue. Certain construction trends are working at the core of construction businesses and frontline construction workers.

As the construction industry is getting more competitive, you have to look out for the following construction industry trends that will prevail in 2021 and beyond. Read on to learn more!

1. Safety Equipment

Safety comes first, particularly when it comes to dangerous occupations, such as working at construction sites. With innovative software and machinery, construction sites improve their safety measurements as the machinery can now detect safety issues before accidents can occur.

A strong internet connection and Wi-Fi are being made available that covers all areas of the construction site, which assists with the quick and immediate reporting of accidents if a worker falls or gets injured. Innovative machinery that is integrated with AI (artificial intelligence) has made its way to construction sites.

How To Recruit The Right People For Your Company

This machinery helps with the transportation and moving of hazardous materials., in addition, you are also more likely to expect AI (artificial intelligence) working at the core of the construction sites that also lay bricks and assist with construction.

When it comes to safety equipment, you will find headsets as an essential element on construction sites. The headsets keep the workers protected from noise pollution, which is common to see on construction sites. While watching workers from noise, the headsets also help the workers stay in tune with their work surroundings.

It is necessary to note here that contrary to the myth that AI (artificial intelligence) in the form of robots will soon be replacing humans, it is the opposite case with construction. The robots that you will find on the construction sites won’t be there to replace humans. On the contrary, the use of AI on construction is only to benefit the workers, reduce their loads, and keep them safe. That said, AI and robots are making room for higher-level jobs and new talent.

2. Efficient Use of Technology

As we mentioned before, we are moving into a different era dominated by technology. The biggest differences that you will find in today’s construction projects and the previous construction projects are the use of technology and how it is integrated into construction sites. Besides the use of construction project management software, you will also find the inclusion of smart contracts. In other words, the pandemic has shifted construction projects to technology construction.

The pandemic has performed an essential role in causing increased reliance on technology. The construction project management software, for instance, helps in keeping all employees on the same page as the milestones are marked. It also allows managers to manage all steps of the construction project remotely and effortlessly.

You can also expect drones to fly on construction sites. One essential benefit of construction drones is that they can cover areas that can effectively report and analyze the construction sites.

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